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  1. Yesterday
  2. cihaner

    Windows 10 build and Decimators problem

    I agree with all you say. also windows 10 version 6 also does not work with mst hubs.
  3. Roggie Rog

    License Key Not Found

    JFK, Thanks for your quick reply! I’ve selected all licenses in License Manager and deleted them, rescanned, and all three show up. Nonetheless, when I Remote Access into the Diaplay Machines, I still have the intermittent pop up. Should this be a serious concern? Why could it be happening, and what could resolve the issue. Thank you.
  4. jfk

    NDI Connect Spark with Watchout

    What he said. A default WATCHOUT install includes the standard NDI driver, but does not include the NewtTek NDI | HX driver. You have to select the NewTek NDI | HX driver during the install process to include it.
  5. jfk

    License Key Not Found

    Just because the license is showing in the License Manager list does not mean it is OK. License Manager does not forget a license it has seen in the past. When you scan, it can add to the list, but it will not take away keys that are no longer there. So, select all lines in the License Manager list and delete them. Then Scan License Keys again. If it reappears, then it is ok. I suspect it will not reappear. BTW In the past, the retention of key listings for keys that are no longer available has caused problems for people upgrading. On occasion, people have submitted data for upgrade that includes keys they no longer have, not realizing that once a key appears in the list, it will stay in the list until manually cleared. The only valid check is to start from a blank list. You will do not harm clearing the list. If there are valid keys, they will re-appear when a scan is executed.
  6. Roggie Rog

    License Key Not Found

    Hello. I'd really like some help with this issue: I have two machines running 6.2.2, and recently when remoting in, I'm seeing a "License Key Not Found" error that keeps popping up on each of the display machines. When online, there are no issues with playback. I've uninstalled both WO and Codemeter on Production and Display machines, I've swapped dongles, I've checked Codemeter, and even the license manager window in WO reports that the licenses are AOK. What could be happening, what are the dangers, and what is a solution for this issue? Thanks kindly in advance.
  7. Last week
  8. keitht

    HAP Encoding not looking so good in FFMPEG

    All very interesting. I usually tend to batch/multi-processor render from AE to uncompressed first anyways, so - for me - the AME plugin is a fine (even preferred) solution. I hope to test the Disguise Plugin further this coming week.
  9. Benoit

    NDI Connect Spark with Watchout

    Hello Kanalin, I think the NDI Connect Spark use NDI|HX which is a bit different than NDI. You need to install the NDI additional software to make it work. Best, Benoit
  10. Hi guys, I got a weird one for you. I have two Windows 10 display machines built to spec with the official tweaker using WX7100s. On both of them, when I attach a Decimator to them (HDMI in to SDI Out), Watchout takes a long time to load. Usually a minute or so in it works. When I sync up Watchout, I get the "Watchout has changed frequency from 60hz to 59.94 error. Generally after that it's okay. However, that's only okay good for up to two displays. When I throw a third display in the mix, Watchout continually just looks like it's trying to load to the IP screen.. (Yes, they do have active adapters.) This is the same on both machines. Plugging them into hdmi monitors can get all 3 without the frequency error too . The input on the Decimator reads 1080p 59.94hz. Trying to emulate an EDID makes all my screens go black and I have to reboot, though it does accept it. However, emulated edid's didn't seem to work either. I've also tried adjusting my refresh rate in Windows and the AMD software and still the same thing. I'm using the Q4 2017 Drivers. I've tried different cables, decimators, ports, and adapters too with no luck. I've also looked through the Decimator settings, but there is nothing there. I also have a Windows 7 build with near same specs, same graphics card, same driver, just a different MOBO/CPU. That works fine with the exact same setup and gives me all three no problem. The only difference is the Decimator reads the input as 60hz and not 59.94. On the Windows 10 builds I tried to emulate that and no luck still. If I had to guess, it seems to me like Watchout and something else are fighting for priority rights with the Decimator (or something else). However, I have no idea what. Has anyone else had this before?
  11. songyost kesornsuwan

    Sending rs232 commands from display computer

    HI ALL I try to sent UDP $A8$00$00$05$3A$46$31$4E$0D not think out no signal I have to use this kiss box but I can not pls help me give me a test command rs 232 kiss box to sold it thankyou for all information songyost k
  12. WatchDog

    HAP Encoding not looking so good in FFMPEG

    It has been a few months now since I went through a significant amount of render tests, which included side-by-side playback in WatchOut. I know I used FFMpeg natively and in conjunction with Render Garden for tests, including AE's encoding of Hap. I may have thrown in AVF's batch encoding as well. I'd have to revive my findings for definitive results, but I concluded that tweaking some parameters in the command line entries within Render Garden's GUI resulted in acceptable Hap files. I had to abandon finalizing my results so I could focus on existing projects. I do note your mention of QT/VLC playback not using GPU for decoding. I only point out the result because AE's native Hap decoder ala QT plays back with very few dropped fames in QT/VLC. That same video encoded via FFMpeg does not ala Render Garden does not. It is so bad that it looks like stop motion photography. I bring it up because there is something going on under the hood that is very different than what we have been accustomed to with AE Hap files, as far as a quick QC through QT or VLC. Initially I thought FFMpeg was producing junk encodes, but was quickly proved wrong when I was able to play back the file flawlessly in WO. For me, the problem with using the Disguise solution is that it farms out renders to AME, which makes the multi-render workflow far less efficient and effectively terminates the use of output modules. In short, it adds unnecessary steps into a workflow that knocks efficiency back 5 years. AME also crashed multiple times during initial tests, although I have not tested with the latest Adobe CC version, nor do I plan to migrate to any new version until this debacle is resolved to my satisfaction. Feel free to test out Render Garden. They do have a 7 day trial. Other than what was noted above, I did see a slight reduction in file size as well. The only reason I am not currently using Render Garden is that I'd have to purchase a license for every work station while simply reverting back to AE "pre-hap support drop" works seamlessly for free. I'm just waiting to see what happens at this point since this is a new issue for our industry and great minds are on it.
  13. Hello, I'm testing to use NDI Connect Spark with Watchout. But I got message blow shown, "The Selected Device can be used as an NDI Device. Please visit New.tk/ndihx to learn how to activate this device. " . This device works fine on NDI Studio Monitor. I got such message only on Watchout. If you have any information, please help me.
  14. Hardware: ASRock X99 WS, Socket-2011-3 E-ATX, X99, 8xDDR4, 6xPCI-E, UltraM.2 x4 Intel Xeon E5-1650v4, Socket-2011-3 6-Core, 3.6GHz, 15MB, 140W, 14nm Crucial DDR4 2133MHz 32GB RegDIMM 32GB Kit (8GBx4) DDR4 2133 MT/s (PC4- EVGA GeForce GTX 1080 Founders Editio HDMI 2.0, 3x DisplayPort, VR-Ready, Twin Samsung SSD 950 PRO 512GB M.2 PCIe M.2, PCIe 3.0 x4 NVMe1.1, Samsung UBX, 2 Samsung SSD 850 EVO 250GB 540/520 mb/s R/W
  15. Thanks for your reply. So, the watchout-logs for yesterday (when I had the error) say nothing other than "Starting watchpoint" which I guess is logged after I restarted the computer. Should I assume then that watchpoint itself did not crash? Looking at the windows event viewer, there were loads of entries - but there were entries also on every day that seemed pretty routine. Like "Microsoft Antimalware has discovered an error by trying to update signatures" (translated from the - sadly - norwegian error log). Along with that one, were entries from something called "iumsvc 255". Each error entry from iumsvc notes that it cant find the event description for this event ID, but the following information was included: Exception : ('Device Profile Push Failure', ConnectionError(MaxRetryError(""HTTPSConnectionPool(host='servicegateway.intel.com', port=443): Max retries exceeded with url: /DeviceProfile/Service.svc/Rest/DeviceProfileManager?deviceId=73d6cf7b-56b6-41c4-9ca3-038c0f4ac9b7&DomainId=4E00205A-2AB1-4423-8F77-CC25B82CDE1D (Caused by <class 'socket.gaierror'>: [Errno 11004] getaddrinfo failed)"",),)) Looking at entries here on past days which didnt have any troubles, I saw that this one stuck out: Advarsel 18/10/2018 16:14:34 e1rexpress 27 Ingen "Intel(R) I210 Gigabit Network Connection Network link is disconnected. " Feil 18/10/2018 16:14:32 Microsoft-Windows-Kernel-EventTracing 3 Økt Økten Microsoft Security Client OOBE stoppet på grunn av følgende feil: 0xC000000D Feil 18/10/2018 16:14:30 Application Popup 56 Ingen Driveren PCI returnerte en ugyldig ID for en underordnet enhet (0000000101000A3500). Advarsel 18/10/2018 16:13:42 Microsoft-Windows-User Profiles Service 1530 Ingen "Windows oppdaget at registerfilen fremdeles er i bruk av andre programmer eller tjenester. Filen lastes ut nå. Det kan være at programmene eller tjenestene som bruker registerfilen, ikke vil fungere på riktig måte etterpå. INFO - 1 user registry handles leaked from \Registry\User\S-1-5-21-3446684556-2762053742-1911376174-1000: Process 480 (\Device\HarddiskVolume3\Program Files\NVIDIA Corporation\NvContainer\nvcontainer.exe) has opened key \REGISTRY\USER\S-1-5-21-3446684556-2762053742-1911376174-1000\Software\NVIDIA Corporation\Global\ShadowPlay " Not sure what this ones about, but looking at the time I am pretty sure they occurred just as I was restarting the computer. I have attached the log from the windows event viewer from yesterday. It is sadly in norwegian, but the source IDs should be the same - as well as the error codes. Addendum: Browsed a bit further back in the watchout-logs and saw these: "Watchpoint exited abnormally (code 3), restarting" "Watchpoint exited abnormally (code 1073807364), restarting" But since they were not on the date I had the trouble, I disregarded them. But maybe interesting? 181018.txt
  16. andreichleb

    Need help Project with 18 projectors

    Hi Kevin It takes a bit of hardware! The following picture is our Watchout setup for a 17 projector permanent install (although it can actually drive 18 projectors). 1 x Production Server (I like to keep one permanently installed), 3 x Display Servers with W7100's for 4 x 2K outputs each and 1 x Display Server with a W9100 for 6 x 1080p outputs. At the time, it was cheaper to build this configuration than 3 x Display Severs all with W9100's. It will be interesting to watch Dataton's future developments in natively supporting signal splitters - with others able to drive 16 x HD outputs from a single 4RU Server (and no need for a separate Production Server), today's hardware and codec's can certainly support it and it would also save some rack space :) Best of luck with your project. Cheers Andrei PixALL Australia
  17. What do the log files say? Check the log files in the logs folder inside your WATCHOUT folder on the display computer and on your production computer. Also check the Windows events logs. Culprits could be hardware issues, encoding issues or tweaking issues. I had the latter in a client's installation where some players would show such behavior exactly once a week. Here it was the Windows scheduler for QT updates which tried to search for updates once a week. (tweaking issue, though the client insisted that he fully tweaked his computers) It could as well be a problem with your RAM. Have seen such things before although the RAM was selected from the QVL of the mainboard manufacturer. Run a test with a good tool, e.g. MemTest, not only using the internal Windows memory test app.
  18. keitht

    HAP Encoding not looking so good in FFMPEG

    Good info WatchDog. I had not tried Render Garden, because it uses FF. Gonna have to look into it and see if they are using different switches than I am or a different build that uses different encoding. I was able to try the Disguise plugin. I have bee on site, so remoting in to office machine so as not to mess anything up on site. Therefore although I was able to test the process, I am unable to adequately rate the quality/performance of the result yet. However - I WAS able to get it installed in CC 2019. And I DID have AE (que to AME) make a HAP file - then reimported into AE. Seems to work!! Also, I have contributed a few messages to their development Git hub and: 1. They are very active, this is going to get better, fast I think. 2. They also see the difference between quality of FFMEG... but also the same big speed improvement you mentioned. I would love to see if you can show a difference in quality running the same footage through FF direct and RenderGarden. Lastly in regards to your playback issues... they are not an issue. Although QT and VLC can read the HAP files, they do not use the GPU for decoding, therefore cannot playback in real-time (depending on the size of the media of course). What trouble did you have getting the Disguise plugin to work? Perhaps what I did was different. -Keith
  19. WatchDog

    HAP Encoding not looking so good in FFMPEG

    Hello Keith, I have used the following software to export Hap out of AE: https://www.mekajiki.com/rendergarden/ It is similar to BG render since you can have multiple comps rendering at once, or even segments of the same comp rendering at once. It touts "network" rendering as well over multiple computers, hence the "Garden" in the name. It is very similar to a render "farm". It relies on FFMpeg for Hap encoding and that is done automatically after the initial render is done. I put the software through the wringer and it rendered faster, by at least 25%, than AE's native renderer. That includes the post render encoding to Hap. So I have rendered and encoded with this AE plugin faster than I could with AE alone doing Hap natively. The reason for the processing efficiency is that it utilizes multiple cores for rendering. I see this product as the only current viable alternative to Adobe's drop of Hap support. Going back to your concern of After Codec's FFMpeg poor quality Hap encodes, I have experienced the same quality loss using After Codecs. I did not have the same experience using Render Garden. Perhaps its native settings produce a better Hap encode? I know I had the ability to customize the encode to an extent using FFMpegs command line within the GUI, so perhaps that was it. I did not notice, to the degree you speak of, a significant quality difference between HAP encoding natively out of AE vs Render Garden's use of FFMpeg, except for a slight gamma shift. I did notice that any attempt to play back the resulting FFMpeg based Hap file through QT/VLC on a mac/pc resulted in consistent frame loss during playback. My 30fps file could only playback at 15fps. In contrast, those same Hap files played back fine in WO. I did side-by-side comparisons of AE's native Hap encoding vs Render Garden's to scrutinize quality/playback and did not notice a difference. Not sure what is going on under the hood with the FFMpeg based Hap files producing choppy playback with QT and other media players, but it is a non-issue as they play back fine in WatchOut since the servers do not rely on QT for decoding. My attempt to use Disguise's Alpha Hap encoder was not very successful in terms of actual use with AE, so not a viable alternative just yet. Adobe used Disguise's progress as a means to consider the "support Hap" case closed. The only thing Adobe did was add Hap decoding, so you can import Hap into AE. As far as encoding Hap, they left that to the 3rd party effort from Disguise. I do appreciate Disguise's timely effort, but it is still "Alpha" at best. Render Garden seems to be the best alternative to date. Like you, however, I'm sticking with a version of AE that still supports encoding Hap until I am forced to seek out paying for 3rd party solutions. I do not expect any further development or support from Adobe, so the clock is ticking.
  20. jfk

    Latency on running cues

    While I do not know the answer to your question, why does it matter? Nothing is preventing you from using fixed IP addresses in the Windows NIC settings, just do not use them in WATCHOUT. Not every media producer is a network maven. My guess is Dataton wanted to remove the need to understand basic networking practices to get a basic WATCHOUT system up and running. Assuming all the WATCHOUT computers are set to DHCP (and a clean Windows install would set them that way ), connect all the WATCHOUT stations to a dumb switch and it worked without any NIC configuration. When WATCHPAX was introduced in conjunction with v5.5, Dataton eliminated the need to know IP addresses and replaced it with the WATCHOUT computer name. This also added the new feature where WATCHOUT Production could automatically discover the Display servers active on the network via the Production software's Network window. BTW At the time WATCHPAX was introduced, with WATCHOUT v5.5.x and without a DHCP server, a WATCHPAX could not be given a fixed IP address, the primary IP address was always DHCP assigned. The WATCHOUT v5 setIP script command set an alternate alias IP, but did not impact the primary IP. In WATCHOUT v6 the ability to set a true fixed IP was added.
  21. stiegzinator

    Latency on running cues

    I'm also wondering about this, myself. I understand how to go about doing it, but I don't really understand what Watchout is doing with one versus the other and why one causes problems. Isn't the IP address just one way of uniquely differentiating between computers? Why would one method of identification be so different from another method?
  22. jfk

    Latency on running cues

    Not sure what you re asking, but does this help? v5.5+ computer name - fundamental change in display dialog address assignment
  23. Klangreich

    Latency on running cues

    Intresting outcome! Can anyone explain the difference between adressing the displaycomputers by ip or name?
  24. I've had this issue a couple of times now. I was projecting an image across two displays, then suddenly the watchout-logo and the windows taskbar appear. Offline/online does not help, and I have to restart watchpoint. And when I do go online again after restart, the watchout-logo flashes a few times, then everything is back to normal. Today I was starting up the watchout project, went online and the same thing happened. Any ideas? Running 6.2.2, Win7 tweaked.
  25. Of course not, the fog machine uses a serial port. The KISS box that converts IP to serial does have an IP address, that is the address you enter.
  26. songyost kesornsuwan

    Sending rs232 commands from display computer

    to RBeddig my fog machine they have no ip address how about the string output setting output port name xxxxxxxx and whicth one we have to selected ? serial port or network port and display name ? data rate 9600 parity non I donot understanding how to setting up string output pls.help us thankyou songyost k
  27. Walter Soyka

    Latency on running cues

    Our thread-starting setup defined displays by direct IP address. I'll use computer names on the next one and see if it makes a difference. Thanks so much, JJ! w.
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