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joakim

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  1. joakim

    Wacthnet panel transfer

    Dear Olof, Sadly Mike is correct, there is no way to export/import single panels, scripts, etc. between WATCHNET servers. Right now the only option is to completely replace the setup of one server with that of another by replacing the WATCHNET_Data folder. Best, Joakim
  2. joakim

    Watchnet

    Hi Guy, Which browser and which version of that browser are you using? Some older browsers have issues uploading files larger than 2GB and since your uploading stops at 3% of 80GB (which is 2.4GB) i suspect that may be the issue. You could try with another / a newer version of a browser. Best, Joakim
  3. joakim

    Watchnet not locating to correct Cue from Script

    Hi Shane, I've tried to reproduce your issue using WATCHNET (1.4) and WATCHOUT (6.2.2) and I cannot get the error you mention. If I create multiple named control cues, either on the main timeline or on an auxiliary timeline (task), I can jump between them using either buttons that do it directly or scripts and get the correct results. I cannot see any difference using STOP or RUN together with the jump action. One thing that I can think of that could cause these issues is if you have multiple control cues with the same name in a timeline. Could I ask you to send an email to support tagged with WATCHNET and provide links to your shows (both WATCHNET and WATCHOUT) and I can investigate further? Best, Joakim
  4. joakim

    WO5 production software UDP issue

    Hi, I think the culprit here is line 5 of the WATCHNET log: "Cluster error". Could you please send an email to support tagged with WATCHNET and attach the log files from WATCHOUT production and WATCHNET and we will dig deeper into this issue. Best, Joakim
  5. joakim

    WO5 production software UDP issue

    Hi, The [Error 7 0 "Unrecognized Command: Discover"] is reported by the production computer because WATCHNET broadcasts a discover message on the UDP port that the production computer listens on. The reason that the error is logged is as Rainer pointed out the WATCHOUT 6.2 or later is required for the network discovery to work, earlier versions will log this error instead. The error in itself will not cause any problems for WATCHNET or for the production computer, the only effect is that the production computer will not be discoverable by WATCHNET. When it comes to controlling a production computer that cannot be discovered on the network, the IP address of the production computer must be manually entered as you did but you must also enable TCP connections for the current show. This is done in preferences right next to where UDP control is enabled and is required because WATCHNET uses UDP for discovery mechanisms but TCP for the actual show control. Since you're using an older version of WATCHOUT production I would suggest enabling TCP control and disabling UDP control for the current show. This will allow you to control the production interface and should stop the unrecognised command errors from appearing as the production computer will not be listening on that port any more. Best, Joakim
  6. joakim

    Send SSH commands from WATCHNET

    Hi, While it is technically possible, but highly complicated, to make WN send SSH commands I would advise against it for security reasons. There is no support for encrypted communication channels with external devices from WATCHNET so any ssh server would have to be configured to accept "none" as its cipher-type for connections and any communication would therefore be sent as clear-text. Best, Joakim
  7. joakim

    Watchnet - corrupted spec file

    Hi Jakub, When WATCHNET prompts you for a user admin password and a "Spec_bad_####" file is created it means that WATCHNET was unable to load the previous Spec file correctly and could not recover the data within. This usually happens if you've downgraded WATCHNET (e.g. moving from 1.4 to 1.3) since Spec files are generally not backwards compatible. If this is the case you can restore the previous version of WATCHNET and remove the current "Spec" and "Cache" files and rename the "Spec_bad_###" file to "Spec" and then start WATCHNET. Best, Joakim
  8. joakim

    Watchnet issue

    Hi, Good to hear the "fix" works to bring back the script page. I cannot give you an exact date for the new release since a lot of testing remains but it will be shortly, within a few week(s) is the best I can give you. Best, Joakim
  9. joakim

    Watchnet issue

    Hi, I've investigated the issue and as far as I can see it is caused when a device is deleted or renamed while still being used by a script. The issue is resolved and the fix will be included in the next release of WATCHNET which is due for release shortly. In the meantime, try restarting the server and entering the script page again. If that does not work, try adding a device with the same name, and group affiliation, as the one you removed, and enter the script page again to remove the script actions using that device. Then you can remove the device again. Best, Joakim
  10. joakim

    Check time on watchnet panel

    Hi, The issue has now been resolved, it was caused by having his two display computers configured as two separate clusters within the same show. Calling load show on one cluster therefore attempted to load the show on the other cluster (display computer) as well which caused the active auxiliary timeline to be stopped. Resolved by configuring the two display computers as belonging to the same cluster. Best, Joakim
  11. joakim

    Check time on watchnet panel

    Hi Kevin, I realise this is vital information that is needed in a live environment. What I was getting at is that there are ways of executing events relative to the current time of a timeline even if the information is not possible to display, e.g. through WATCHNET scripts. Best, Joakim
  12. joakim

    Check time on watchnet panel

    Hi, Sadly no, this information is not possible to display on a WATCHNET panel at the moment. May I ask why you need to manually read the current time of a timeline? I'm asking so that I can maybe help you find a work-around if you don't wish to / can't use the remote app. Best, Joakim
  13. joakim

    Watchnet java error

    Hi Fisejs, The first error you mentioned: "AxProtector Java Error" is a known issue that originates from the license protection of the WATCHNET software and we are investigating the issue. Should you encounter this error again, the recommended solution is to restart the WATCHNET server and try again. This process may, on rare occasions, need to be repeated a few times until the server operates normally. The second error: "ERROR REST" occurs, as you noted, when a user enters a section which has restricted access. As the user enters that section an attempt is made to fetch the contents of that section from the server As the user is not logged it yet an error message is generated on the server and an "UNAUTHORISED" message is sent back to the client which brings up the browser login-form. The error message on the server indicates that an unauthorised attempt to fetch data was made but it will not cause any other errors to occur and once a client has logged in using the browser login-form no more errors are generated and everything works as expected. We have also noted that the newest version of Chrome continuously tries to fetch data while the login-process is in action which will generate additional error messages on the server until the client either logs in or cancels the login-process. This will clutter the error log of WATCHNET but will not cause normal operations to fail. I hope this answers your questions. Best, Joakim
  14. joakim

    Watchnet DefaultPromise error

    This issue has now been resolved and in case anyone else encounters a similar problem I thought I would post the solution. An IP-Camera software called "HTWViewer" was running on the same machine as the WATCHNET server. This caused unexpected port-binding issues which meant that WATCHNET neither started properly, nor failed to start, but was rather stuck in the initialisation process. After removing the IP-Camera software everything works again.
  15. joakim

    Trigger standby through watchnet

    Hi Jim, Yes this is verified and does work, but only when sending the commands over UDP. When WATCHNET is controlling watchpoint the TCP connection is blocked.
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