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basvantuijl

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  1. basvantuijl

    3rd Party UDP control issues with Watchout 6.2.2

    Hi, Ok, I think I may have managed to work some of the issues out (i had to introduce a lot of delays to the commands). One of the display servers was still failing to play content correctly. I discovered that if I disable the audio output, it worked fine. As soon as I re-enable it, it locked up and wouldn't play the content correctly. I've tried updating the audio drivers but I can't get the video content to play back smoothly (when the audio output is enabled) and I can't seem to get any audio out of the machine at all. Could someone please confirm how I can get the audio to work properly? I'm just using the standard Realtek onboard audio (only require stereo audio). The audio is embedded in one of the videos playing on that server. worked fine before in 6.1.6 but I understand Watchout have made changes to the way audio works? I couldn't find any documentation on it though. Thanks, Bas
  2. basvantuijl

    3rd Party UDP control issues with Watchout 6.2.2

    Hi, Has anyone experienced similar issues / come up with a resolution to this problem?. Thanks, Bas
  3. basvantuijl

    3rd Party UDP control issues with Watchout 6.2.2

    Hi, Definitely isn't a network issue, as nothing else has changed on the setup apart from the software version on the display / production machines. We are able to start auxiliary timelines but getting the exact same issues as Andrew mentioned in 6.2.2 on the main timeline. All display servers have only one network adapter enabled. Our automation controller first authenticates / loads the show via TCP, then sends timeline jump commands via UDP. Play / Pause commands sent via UDP appear to work correctly too.
  4. Hi, I was hoping someone could help? We recently updated one of our clients sites to Watchout v6.2.2 (from 6.1.5) in order to utilise NDI. after the update, we found that the ‘gotoControl Cue’ UDP command no longer worked via our custom iPad control app. We were trying to control the first Display machine directly just like before. We we able to start auxiliary timelines, but any time we tried to jump to a point in the main time line, the image just flickered once, with no jump happening. We did also have issues with display machine 1 (of 3) not coming online properly, and being out of sync / not playing content properly. We tried 6.2.1 but still had the same issue. In the end we rolled back to 6.1 Has anyone experienced a similar issue or know what could be causing the problem? We tried to re-install and run 6.2.2 on the display machines as Administrator but it didn’t seem to make any difference. We didn’t go back online via the production machine after doing this (as the production PC had already been rolled back to 6.1 and we were running out of time) Any help anyone could provide would be greatly appreciated! Thanks, Bas
  5. Hi there! I'm trying to find out some information on HDMI capture, but I can't seem to find the answer after trawling through the forum. I was hoping someone might be able to help me? Our company carried out an install at a site with 2 studios (both identical). Each studio has: 9 Projectors projecting onto 3 walls. 3 Watchout Display Servers (Each connecting to 3 projectors) 1 Watchout Production PC which manages both studios The client would like to plug a laptop (standard HDMI Input) into the system and have the feed displayed on each wall. Each server feeds 3 projectors, which covers one of the walls. My Question is, can i have a single HDMI capture card in server 1, and then have that image output from servers 1, 2 and 3 at the same time? Lag isn't a concern as it's pre-programmed video content (as long as all 3 images are in sync). If not, do I need to have a capture card in each server, and then split the HDMI signal between the 3? We're currently looking at using the Black Magic HDMI Capture card. hoping this is compatible: https://www.scan.co.uk/products/blackmagic-design-pci-express-intensity-pro-4k-hdmi-spdif-component-composite-s-video-ntsc-pal-hd-uh?gclid=Cj0KCQjwl7nYBRCwARIsAL7O7dHTmlURhaTtecEOytQS-VBmHKb2ffyrBxjfL_kNkMmnqCKdxCo1QxkaAsOQEALw_wcB Server Spec: Intel Xeon E3-1275 64GB DDR4 2133 RAM FirePro W7100 Graphics 2x 960GB Samsung Enterprise SSDs Windows 7 Pro Thanks in advance for any advice you can give! Bas
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