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Everything posted by RBeddig

  1. What do the log files say? Check the log files in the logs folder inside your WATCHOUT folder on the display computer and on your production computer. Also check the Windows events logs. Culprits could be hardware issues, encoding issues or tweaking issues. I had the latter in a client's installation where some players would show such behavior exactly once a week. Here it was the Windows scheduler for QT updates which tried to search for updates once a week. (tweaking issue, though the client insisted that he fully tweaked his computers) It could as well be a problem with your RAM. Have seen such things before although the RAM was selected from the QVL of the mainboard manufacturer. Run a test with a good tool, e.g. MemTest, not only using the internal Windows memory test app.
  2. RBeddig

    Sending rs232 commands from display computer

    Hi Songyost, The RS2TR basically works with simple UDP command strings ( like the IOCC units ) The datagrams are : - 4 bytes identifying the type of message / the command / the physical port ( “connector" 1 or 2 ) / the amount of following string of data bytes - X bytes containing the actual serial data string You set it up with the Editor software ( IP address / Port ) and set set it to Automatic UDP for watchout The 2 ports are identified by the 4 byte message header So to control "Fog Level 1" through RS232 port 1 you should probably send UDP $A8$00$00$05$3A$46$31$4E$0D The red byte defines the remaining bytes - could be $04, just try it. An extract of the manual is attached. It works for the 2 port version as for the legacy 4 port version. Hope it helps Rainer RS2TR.pdf
  3. RBeddig

    Sync Two Led Wall Processor with watchmax w7100

    Why are you using two outputs to display 128 x 128 pixels? All LED processors should be able to grab a part of a larger resolution, e.g. , 1024x768, 1920x1080,... If you use only one output and distribute the signal to two processors to do what I described above, then it is the processor itself which is getting you off-sync.
  4. RBeddig

    Issue: Blurry motion / frame blending?

    WATCHOUT has a setting for frame blending in each media cue. Double click onto the name of the media in the Media window. Due to it's nature, frame blending will always look a bit blurry. If your projectors can work with 29.97 Hz, you should turn the frame blending setting off. Unfortunately there is no global switch for this in the preferences, has to be turned off in each media. BTW, the second setting there (hardware acceleration) only supports servers (WATCHPAX) built by Dataton.
  5. RBeddig

    HAP_Q Alpha Support

    I haven't tested to encode HAP Q Alpha yet but I can confirm that HAP Q Alpha is not supported under WATCHOUT 6.
  6. I'm a bit confused with the displays and projectors. How many outputs are you using on your display computer? Which type of graphic card are you using? Are you using active adaptors from DP to HDMI/DVI? Some graphic cards, e.g. AMD Radeon Pro, can only use two outputs with passive adaptors. If you use more, you will need to use active adaptors! Sending a ping to the display computers will only check whether the computer is reachable over the network. WATCHOUT uses various ports, some of those being dynamically numbered broadcast ports. If your network blocks UDP/broadcast you will be able to ping the computer but not to use WATCHOUT. The "Test connection" button in Jim's mail (next to the greenOK field) is a better way to check the network. This button will check that WATCHOPOINT is on and that the ports are open.
  7. RBeddig

    how to prepare backup display machine

    It really depends on the budget available. For small shows, we use a second tier with another set of screens. This allows you to program without thinking about backup at all. You just need a matrix switcher or a second set of inputs on the receiving end (AnalogueWay, Barco,...). For higher demands it might be necessary to have a second programming computer as well. In this case you can set up to independent sets of hardware. Still, you will need to care about the switching of the signals if one system fails. To synchronize the systems, you could trigger your timelines using a DMX/Artnet device since this sends into the network and both systems would see it as long as they are on the same physical network. The most advanced approach would be to use a control system (e.g. www.universe-control.com) which allows to control any number of WATCHOUT systems, can synchronize those and can also take care of controlling the matrix switcher.
  8. RBeddig

    WATCHOUT 6.2.2 not seeing video capture

    The remote feature uses a VNC program built into WATCHPOINT. This is also one of the reasons why you should not install a VNC program on any WATCHOUT display computer since both would probably use the same ports. We also use Datapath most of the time but when using some older BM cards, we always use the Decklink driver w/o WDM on the name.
  9. RBeddig

    Watchout Media Transport

    Let me add two or three points to Jim's answer. DMX is simple. Basically you define the universe in the preferences/control tab. While you can only set one universe here it is actually possible to send cues to more universes if needed. There is a setting to select the universe on each cue now. WATCHOUT behaves as an Artnet node. It sends "DMX" over the network. If your DMX devices need proper analogue DMX, you will need a converter from Artnet to DMX (KISSBOX, Entech,..). ArtNet officially works on a 2.xxx.xxx.xxx network but you can often change it to the network addressing scheme used for your servers, e.g. 192.168.xxx.xxx. The converters allow to do this and our's run on 192.168.xxx.xxx networks without any issues. The enumeration of Artnet universes can sometimes be tricky. Some devices count from 0, others from 1. So changing the number +-1 might resolve problems. Playing content for 3D mapping in WATCHOUT is not very difficult either. You should use a virtual screen as a container for all the content going to your projector. This gives you normal timeline control. Mark the 3D object and then drag the virtual screen media item (media window) onto your 3D object. There are some useful training videos on the Dataton website.
  10. RBeddig

    Amd radeon wx7100 4k support or not

    Yes with Windows 10, no with Windows 7.
  11. RBeddig

    graphic card recommendations needed

    FirePro 7100 is the older model, the new one is called Radeon Pro WX7100 now. The new cards are faster than the older models.
  12. RBeddig

    Latency on running cues

    Sorry, I rather thought of stacking the content, not the stacking order of the aux timelines. Just check my attached sample. STACKING.zip
  13. RBeddig

    Recommend Specs for new Watchout server

    Use one Samsung 860 Pro SSD for Windows and a U2 or M.2 SSD for data. Two SATA-3 SSD in RAID 0 only give you something like 1GB/s reading speed. Since all the rest is quite up to date I would go for a faster storage for WATCHOUT as well. We are mounting the M.2 NVMe SSD into a PCIe holder with a passive cooler. Active cooling would even be better. The drives tend to get rather hot and then drop speed.
  14. RBeddig

    Latency on running cues

    Ever thought of using the stacking order? Not many people probably use this but this could maybe eliminate the need for the three content VDs.
  15. RBeddig

    WATCHNET 1.4

    Just be aware that control cues sitting at 0:00.00 in a timeline will not be executed. Move them a fraction to the right and all is fine.
  16. RBeddig

    Product Introductions, InfoComm 2018

    Hi Phonebook, We also use capable notebooks for productions very often and the internal battery and portability helps in real life. BUT, if you plan to use many display servers with HAP Q or uncompressed codecs you might want to use a real desktop or rack server with a 10 Gbit/s network. Files tend to get really big nowadays and a 10 Gbit network can help to reduce the time to upload media drastically. Of course, the internal storage for media needs to meet the throughput of the 10 Gbit network as well. This means that you'll need NVME SSDs or a RAID 0 with at least 3 fast SATA SSDs for the content to make full use of the 10 Gbit network. Best regards, Rainer
  17. RBeddig

    Product Introductions, InfoComm 2018

    Hi David, Do we have any list of camera systems supporting MPCDI? I can find various docs with VESA specs but no real system (camera / software) stating that it can generate this data format. Best regards, Rainer
  18. RBeddig

    WATCHOUT 6.2.2 released

    Xicomen, Did you check the incoming level of your timecode signal with the "Timecode Tester" (in the Dataton installation folder)? I've used TC on several Academy sessions with WATCHOUT 6.2.2 and had no issues. The incoming level needs to be defined in the Windows settings. Also be careful with the components between the timecode source and the input of your production computer. Some DI boxes and other gear are not suitable for the rectangle signal form of a tc signal. It is advisable to define the right tc format in the WATCHOUT settings and not to use automatic here.
  19. RBeddig

    Controlling Lightware Matrix

    Have you tried sending the string followed by a carriage return (hexadecimal value 0d)? i.e. {[email protected]}$0D Many command protocols require the carriage return to complete the message. It's a little while since I programmed Medialon Manager for a Lightware matrix but according to the manual it should either work without a carriage return or with CrLf which would be hex values 0d0a. {[email protected]}$0D$0A I don't know where you're based but you could take a look at universe-control.com. This software can control most devices you'll find in events nowadays.
  20. RBeddig

    Dante Virtual Soundcard

    The WASAPI mode should not matter since WASAPI and ASIO are different things. The 48k setting in the sample rate is important. If this is set to auto or other values it might not work as described above, especially when you try to check the audio signal using Dante VIA. You will probably want to change the ASIO buffer size as well (if the buffer is too small it might lead to clicking noise). 512 is a good value here.
  21. RBeddig

    Audio bug in 6.2.2

    WMV is not officially supported. Can work but does not have to work.
  22. RBeddig

    3rd Party UDP control issues with Watchout 6.2.2

    Sounds more like a network issue. Could UDP be blocked somewhere? Could the UDP communication be going to a different network adaptor than the TCP commands?
  23. RBeddig

    NewTek NDI with Alpha

    You could try UNIVERSE. It can control WATCHOUT and VLC from one GUI.
  24. RBeddig

    Audio bug in 6.2.2

    Did you select a valid output in the Preferences settings in WATCHOUT? And try to define the position of the audio cue by using the name of a display instead of the coordinates. I assume that the layer itself is "visible" and not turned off due to the setting of conditional layers or standby layers.