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Playing 4x mp4, but the files and output is only 1024x768 We have tried two different AMD Radeon Pro cards, Can't remember the model numbers right now. ok, we'll try playing the audio on the production computer. Really annoying that there is no errors in the logs when it actually fails.

Version 6.6.1 Video files are without audio. When the show fails both video and audio fails. We could try to play the audio on the production computer, but since video also fails I'm not sure it would make a difference?

Additional info: Forgot to mention: when the fault occurs it can also be fixed by pause/play on the controller, no need to go offline/online.

We have a project that has been converted from WO5 to WO6. It's playing mp4 video with 5.1 audio as a wav file. It has been working flawless on WO5 for 6 years, but on the new hardware and WO6 we are getting random faults that result in both the video and audio not playing. The fault sometimes corrects itself when the video is finished and the next video is played. When the fault happens the show is still online and there are no errors as far as I can tell. Going offline and back online fixes the problem. We are getting an audio error in messages on the controller PC every time the show starts: We have tried swapping audio cards on the player pc, now 4 different cards. Error remains. We have tried exporting the audio again from Audition, both stereo and 5.1 in 44100hz and 48000hz. All wav. We have also swapped the graphics card. We also tried converting the video to HAP, but that results in green videos. (correct in VLC) We've downloaded the log files from the player PC, but there is nothing in the logs that give me more information. Are there other log files or places we can check? Any idea what could cause this?

It's so easy to forget Removing Media center features :-/ Many of these changes could probably be done in a powershell script. Is this something you have looked into?

Running into a very strange problem with wav files in a simple Watchout project. I have 3 HD video files running on 3 monitors and one 5.1 wav file. When I add the wav file to the project and go online, watchout transfers the file, but I get a red X on the production stage screens. Sometimes I get "Display computer disappeared" in the message window, but not always. I have tried to resample the file with Adobe Audition to 5.1 16bit 44100 ; 5.1 16bit 48000 ; stereo and the original 5.1 24bit 48000. All fail. If I remove the wav file everything works. The player log show the following: { "date" : "2014-12-12", "time" : "12:46:20:426", "severity" : "information", "message" : "WATCHPOINT exited abnormally (code 3221225477), restarting" } Do I have to do anything special to use wav files? I have used them extensively before without problems.