I'm glad you remember sending it to me in Oct. 2012. i must not have needed it then as i have no recollection of it. probably a different problem or internal question where i was digging for configuration info. however, this time i needed it and appreciate the thoroughness of the docs. unfortunately, it didn't completely work for me.
here's the setup:
- i stripped out all the codec packs and extra players i tested with earlier and cleaned up the registry
- i went through the tech doc and did the settings as described
- once completed (including multiple reboots) i opened Watchout Production on the problem-computer and created a new test show with the video file in it. i added the file to the timeline (which used to immediately cause a crash). the timeline took the new file and allows me to play it back reliably and at full-speed (no skipping frames, etc.)
- i reboot the problem computer which starts up running Watchout Display in full-screen.
- i go to my licensed Production computer and push my real show that contains the video file. then use Watchout Remote to start it up and play it. the program plays (which again before it would crash the display software so this is also a good step). however, the video does not play back a t fullspeed. it hesitates, skips, pauses and jumps.
I don't think this is a WATCHOUT issue, at all.
I think it's purely a chosen content demand VS available hardware resources/supply issue.
Your DisplayPC hardware is faster than your Production PC hardware, quite normal.
Don't expect WATCHOUT to automagically fix this in the Production PC, though.
Turning off Preview "Video as Best Quality" usually helps a bit.
But if you need Full Preview when producing, you'll need DisplayPC grade hardware or faster.
what i noticed before and continue to see is when i play the MP4 video file (which uses AVC codec) in Quicktime 7.7.5 (newest, i think), it performs the same way -- hesitates, skips, pauses and jumps. when i play the file in Windows media player, it works just fine. Also, as i stated earlier, it works fine in the Watchout Production software on the display computer.
Same point as above.
WATCHOUT does not make use of QuickTime at playback of h264.
(or Windows Media Player for .wmv)
On a sidenote: Both QTP and WMP are by default hardware accelerated in Windows, so if the files plays
better there, is not quite the same thing, as playback in WATCHOUT which uses the processor primarily,
and hardware acceleration to some extent.
What are the specs on your Production vs Display hardware?
- Graphics card
- SSD or HDD
at the moment, we're just going to reconvert the file, but its a step that will introduce recompression issues (which i'm fine with for the immediate future). i'd rather figure out if it should work, and therefore what's wrong with my setup, or if it's not supported and i go back to contractor to re-export the film into something different.
this usually isn't a problem except for several of my most recent projects i'm working with unusual rez's.
Unusual or very large resolutions, might need to be pre-split in order to play smoothly,
depending on codec choice and available hardware resources.
in this case it's 1080x3840. in another one, 1920x5400. we've been having problems rendering to those rez's in MP4 and such. trying to find the right flavor of file-type and toolset that allows unusual non-standard rez's is time-consuming.
It also needs to be supported in WATCHOUT, and every codec type has it's restrictions.
It might be 4096 pixels for h264, but others should chime in here.
At what bitrate are these files, 1080x3840 and 1920x5400, encoded?
Are the hardware up to the task for that?