Joselito Posted March 22, 2015 Report Share Posted March 22, 2015 What would i do if my dongle/licence key is stolen? Is there a possilbility that head office can disable that dongle so that the dongle cannot use by anyone, and can i request for a replacement? I need your feedback, please help. Thanks! 0 Quote Link to comment Share on other sites More sharing options...
Michael Engström Posted March 23, 2015 Report Share Posted March 23, 2015 Hello. Sorry to hear that your license key has been stolen, we suggest that you contact your insurance company. We can not disable the key. 0 Quote Link to comment Share on other sites More sharing options...
Member matkeane Posted March 26, 2015 Member Report Share Posted March 26, 2015 I just received some new dongles a couple of weeks ago and, after launching the CodeMeter app, went through the process of registering them online. According to the web site this does, in theory, enable you to deactivate a key if, for example it were lost or stolen. Presumably this only works if the key is used on a machine with internet access though, so it's not necessarily a reliable solution. 0 Quote Link to comment Share on other sites More sharing options...
Percival Posted March 29, 2015 Report Share Posted March 29, 2015 Is it possible to Lock a Dongle to a particular Mac Address ? maybe it could ask for a password / permission to shift it to another System ? Curious to know if we could add some layers of security via the Codemeter Software. 0 Quote Link to comment Share on other sites More sharing options...
Michel Gilbert Posted August 5, 2015 Report Share Posted August 5, 2015 Michael, the stolen/broken key has always been at the back of my mind as sh... can happen. A suggestion could be, instead of having to buy a full priced dongle, would it be possible to implement, on a less expensive dongle (let's say that it would sell for 100$ for the purpose of the discussion) a full-fledged licence that would be good only for a certain amount of time (ex: 30 days, 100 hours, etc...). This could be bought as a "spare tire" in case something goes wrong and could be sold only to already registered full licence dongle owners. It could bring peace of mind for some producers. Just a suggestion of a very satisfied Watchout user. Michel Gilbert 0 Quote Link to comment Share on other sites More sharing options...
AncusMarcius Posted October 19, 2015 Report Share Posted October 19, 2015 with time stopped, the key will be determined, most likely the marriage stick or mechanical damage. is it possible to change the same key if available outside?the money paid for the license to use the software, but because this system check there is no assurance of reliability.10 keys 6 left working. 3 years have passed. 0 Quote Link to comment Share on other sites More sharing options...
Mike Fahl Posted October 19, 2015 Report Share Posted October 19, 2015 I have a hard time following what you're saying. But if you have broken keys out of warranty, I suggest you contact sales or support to work something out with them. 0 Quote Link to comment Share on other sites More sharing options...
AncusMarcius Posted October 21, 2015 Report Share Posted October 21, 2015 I have a hard time following what you're saying. But if you have broken keys out of warranty, I suggest you contact sales or support to work something out with them. Seller offers a change only for 500 euro , because the warranty period has passed. as a result of a license for 2 years , and it has an extension of 500 . 0 Quote Link to comment Share on other sites More sharing options...
Percival Posted April 20, 2018 Report Share Posted April 20, 2018 On 3/29/2015 at 12:39 PM, Percival said: Is it possible to Lock a Dongle to a particular Mac Address ? maybe it could ask for a password / permission to shift it to another System ? Curious to know if we could add some layers of security via the Codemeter Software. @DatatonSupport Would appreciate if some information /advice about this is possible 0 Quote Link to comment Share on other sites More sharing options...
Guest DavidA Posted April 20, 2018 Report Share Posted April 20, 2018 Hi! No, this is not possible to do in a practical way. Sorry. Best regards, David David Aleksandersen Commercial Support Manager Dataton AB +46 70 552 32 30 david@dataton.se www.dataton.com 0 Quote Link to comment Share on other sites More sharing options...
Percival Posted April 21, 2018 Report Share Posted April 21, 2018 understood Thank you 0 Quote Link to comment Share on other sites More sharing options...
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