I use Kissbox for LED control.
you may try the following suggestion:
1.use Kissbox Editor to monitor the output singal, make sure the universe set to correct setting, and receive correct signal
2. make sure you set LED channel and value are correc, for example,
channel 1 is Red
channel 2 is Green
channel 3 is Blue
channel 4 is Intensity
if you turn on 1,2,3, but channel 4 is 0, the LED wont bright up. every LED have different setting, please check the manual.
3.you need "ONLINE" to see the output/effect.