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About cswartzlander

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  • Birthday 08/23/1979

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  1. Wang, I have a bit more information for you. I was able to create a Wireshark packet capture of the RTSP negotiation on a Watchout 6.1.5 computer and can send it to you via email. However, I was not able to create a packet capture of the failed RTSP connection. The request is literally never sent from the Watchout 6.4.1 computer to the camera. I have tried it with both TCP and UDP (unicast) which both failed. Since it doesn't make much sense to send you an the empty failed RTSP packet capture, I thought I would provide you with this information prior to asking you to sift through th
  2. Wang, Unfortunately, I cannot easily move it over to a public IP. I could send you a Wireshark capture of a successful connection with the camera to VLC as well a Wireshark capture of the failed negotiation to Watchout. If you have a suggestion of any other tools we can use to analyze the RTSP connection, I would certainly be glad to try them. Also, I tested with another known-good RTSP stream from a totally different manufacturer and experienced the same error message. The problem does not appear to be related to the manufacturer / model of camera. Thanks!
  3. Dataton Support, We have a Watchout system that was updated from version 6.1.5 to version 6.4.1. After performing this update, network video assets using an RTSP streams from our cameras have stopped working. The error received when attempting to play is as follows: error: no video network support We have verified that the RTSP stream is still working within VLC player. That is to say, the URL is correct. We have also deleted / recreated the network video asset in the media bin. Have there been any changes that would affect RTSP support? Did the desired format of the URI
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