Hi all,
On one of our production machines, ever since updating to 6.2, videos encoded with HAP appeared pink in color on the Stage window. Uninstalling and installing 6.1.x and the problem goes away. The same issue happens with 6.2.1.
Looking into it, I saw we had previously installed the HAP codecs from Vidvox ... if I uninstall this, and try to import a HAP encoded video in Watchout I get an error:
"Proper decoder for this type of video stream not found. But trial version of this product does not support compressed output.
Please contact MediaLooks to obtain a demo license to play such files"
The error title is from "QuickTime DirectShow Source"
... so pretty confusing.
If I then reinstall the Vidvox HAP codecs I get the same results as mentioned above ... proper playback in 6.1.x, and a pink video image in 6.2.x.
So my guess seems to be that Watchout is not using the HAP decoder that it installs and is looking to that other location ... regardless of uninstalling / reinstalling Watchout, etc.
Also confusing is what changed between 6.1.x and 6.2.x where HAP playback suddenly got the pink overcoating.
Registry problem?
Any help would be greatly appreciated.
Also side note: We need to have HAP encoders on this same computer as it is also running Sony Vegas which is encoding our media with HAP.
Thanks again,
Joe
(Hope I wasn't being too confusing)