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Benjamin

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  1. Hello, This forum has been very helpful in the past in helping me solve minor dataton problems. I am not a Dataton expert at all and I have a client who has a Watchpax2 with two projects on the device controlled by the remote app on an iPad. He wishes to extract this project from the Watchpax2 in the form of a traditional video file. Any format would work. My first thought was to see if the project could be rendered out as a video from the watchpax2 itself. It looks like the original project was made on TRAX on a computer and then loaded to the watchpax (though I am a novice and also don’t know the exact process used so I could be wrong.) I don’t have access to TRAX or any tools used to compose the presentation so I don’t know if this limits my ability to extract a video file. My second thought was to use a HDMI capture card to simply extract the output of the presentation. This seemed like a good idea but it looks like the original presentation is locked to some preset resolution. The capture card is 1080p native and I’d like to extract the presentation at 1080p if possible. However, when I attempt to do this, I get this message: “Display Specifications Mismatch. Specified resolution can’t be set.” I assume this is a mismatch between the original resolution of presentation and the 1080p capture card. Any ideas on how to solve this problem would be appreciated. Ben
  2. Hello, A client with a Watchpax 20 (or whatever model preceded this model with USB-A instead of USB-C) is asking that his assets (Audio files and photos) be retrieved off the internal drive. I have never worked with any Watchpax or Dataton device. Can the the presentation assets be retrieved easily over the network? Can they be retrieved locally though USB? Any help would be greatly appreciated.
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