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JamesC

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Everything posted by JamesC

  1. Hi I have a project where I'm bringing in an NDI feed and then masking it with another layer so they don't see a solid black rectangle. I'm trying to add some pop-up windows that appear and disappear for additional information with Aux Timelines and inputs to play when certain videos are active. In my snapshot, you'll see that my aux timelines on top are above my NDI feed but I'd like to get them below the "camera view" so it looks like the bottom image. The Composition is the bottom image and the Blocks and making layer are above it. I've tried with Z order and I'm not sure if the transparency is throwing it off or what, but I can't seem to get it right. Thoughts?
  2. Thanks for the suggestions, I will make a note of these for future troubleshooting. The client is sending the unit in to ShowSage ( the U.S distributor) for testing and diagnostics.
  3. Good Morning, I have a client with one of the older Watchpax units (3362 Dataton WATCHPAX 2 (two MiniDisplayPort outputs)) running v 5.5 and it has stopped responding playing the two videos after some power outages and doesn't seem to be react to commands from our Medialon control system. Show is one output and some geometric correction Watchpax has a static IP assigned and everything is networked, but no internet access for remote support. Client has power cycled the unit, extenders, and projectors a few times as well as sending it commands from the control system. Video output seems to be working since it shows the WO splash screen and IP address but goes to a black screen. This client doesn't have a production key on-site so I can't walk her through re-loading content or such. Any other troubleshooting steps you can think of before I schedule a service call 5 hours away?
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