chrisk

Hi Jonas, Here is our setup using Watchout v5: Display running on Windows 7 32-bit Production running on Windows XP SP3 Dynamic Image Server running on Windows XP SP3 We are controlling the production computer from a separate show control system to trigger short auxiliary timelines about once every 10 seconds. At most two timelines are running at any one time. Each auxiliary timeline has different dynamic image assets that get replaced before the timeline is started. We know that the basic setup is correct because we can get it to work when all the apps are freshly started up. However, after some period of time (1 hour, several hours) the dynamic images stop showing up. We are not sure if this is accompanied by a restart or error on the display machinebecause no errors are logged in the Production message window or in the log files on any of the machines. Of course, we have not been able to reliably reproduce this problem, but it has never run for more than 12 hours consistently. Any other info that would help? Thanks, --Chris Keitel

We are experiencing what appears to be a periodic crash and restart of the display app occasionally. The biggest problem is that when the display app comes back, the mouse cursor is right in the middle of the screen, and it no longer responds to the Dynamic image server to allow it to get new images on screen dynamically. I have attached excerpts of some log files below. Has anyone experienced anything like this? Are there any workarounds or stability updates? WATCHDOG_00001.log { "date" : "2011-09-12", "time" : "16:53:03:990", "severity" : "information", "message" : "WATCHPOINT exited abnormally (code 1073807364), restarting" }, { "date" : "2011-09-12", "time" : "16:58:44:015", "severity" : "information", "message" : "WATCHPOINT exited abnormally (code 1073807364), restarting" }, { "date" : "2011-09-13", "time" : "10:44:48:179", "severity" : "information", "message" : "WATCHPOINT stopped responding" }, { "date" : "2011-09-13", "time" : "14:04:58:436", "severity" : "information", "message" : "WATCHPOINT stopped responding" }, { "date" : "2011-09-14", "time" : "14:04:49:249", "severity" : "information", "message" : "WATCHPOINT exited abnormally (code 1073807364), restarting" }, { "date" : "2011-09-16", "time" : "10:15:35:076", "severity" : "information", "message" : "WATCHPOINT stopped responding" } WATCHPOINT_00001.log { "date" : "2011-09-13", "time" : "13:45:04:445", "severity" : "error", "error" : { "kind" : "Runtime", "code" : 0, "excuse" : "Server not responding", "source" : "Dynamic Image "UGC_Blue_Name" of Media Folder "z_UGC" of Media List" } }, { "date" : "2011-09-13", "time" : "13:45:04:445", "severity" : "error", "error" : { "kind" : "Runtime", "code" : 0, "excuse" : "Server not responding", "source" : "Dynamic Image "UGC_Blue_Avatar" of Media Folder "z_UGC" of Media List" } }, { "date" : "2011-09-13", "time" : "13:45:49:210", "severity" : "error", "error" : { "kind" : "Runtime", "code" : 0, "excuse" : "Server not responding", "source" : "Dynamic Image "UGC_White_Name" of Media Folder "z_UGC" of Media List" } }, { "date" : "2011-09-13", "time" : "13:45:49:210", "severity" : "error", "error" : { "kind" : "Runtime", "code" : 0, "excuse" : "Server not responding", "source" : "Dynamic Image "UGC_White_Avatar" of Media Folder "z_UGC" of Media List" } }, { "date" : "2011-09-13", "time" : "13:52:07:347", "severity" : "error", "error" : { "kind" : "Runtime", "code" : 0, "excuse" : "Server not responding", "source" : "Dynamic Image "UGC_White_Name" of Media Folder "z_UGC" of Media List" } }, { "date" : "2011-09-13", "time" : "13:52:07:347", "severity" : "error", "error" : { "kind" : "Runtime", "code" : 0, "excuse" : "Server not responding", "source" : "Dynamic Image "UGC_White_Avatar" of Media Folder "z_UGC" of Media List" } }, { "date" : "2011-09-13", "time" : "13:52:07:347", "severity" : "error", "error" : { "kind" : "Runtime", "code" : 0, "excuse" : "Server not responding", "source" : "Dynamic Image "UGC_Blue_Name" of Media Folder "z_UGC" of Media List" } }, { "date" : "2011-09-13", "time" : "13:52:07:347", "severity" : "error", "error" : { "kind" : "Runtime", "code" : 0, "excuse" : "Server not responding", "source" : "Dynamic Image "UGC_Blue_Avatar" of Media Folder "z_UGC" of Media List" } }, { "date" : "2011-09-13", "time" : "13:52:56:779", "severity" : "error", "error" : { "kind" : "Runtime", "code" : 0, "excuse" : "Server not responding", "source" : "Dynamic Image "UGC_Blue_Name" of Media Folder "z_UGC" of Media List" } }, { "date" : "2011-09-13", "time" : "13:52:56:779", "severity" : "error", "error" : { "kind" : "Runtime", "code" : 0, "excuse" : "Server not responding", "source" : "Dynamic Image "UGC_Blue_Avatar" of Media Folder "z_UGC" of Media List" } }, { "date" : "2011-09-13", "time" : "14:01:19:706", "severity" : "error", "error" : { "kind" : "Runtime", "code" : 0, "excuse" : "Server not responding", "source" : "Dynamic Image "UGC_Blue_Avatar" of Media Folder "z_UGC" of Media List" } }, { "date" : "2011-09-13", "time" : "14:01:19:706", "severity" : "error", "error" : { "kind" : "Runtime", "code" : 0, "excuse" : "Server not responding", "source" : "Dynamic Image "UGC_Blue_Name" of Media Folder "z_UGC" of Media List" } }, { "date" : "2011-09-13", "time" : "14:37:20:509", "severity" : "warning", "message" : "There was an unexpected display reconfiguration" }, { "date" : "2011-09-13", "time" : "14:38:09:754", "severity" : "warning", "message" : "There was an unexpected display reconfiguration" }, { "date" : "2011-09-13", "time" : "14:40:48:601", "severity" : "warning", "message" : "There was an unexpected display reconfiguration" }, { "date" : "2011-09-13", "time" : "14:42:05:255", "severity" : "warning", "message" : "There was an unexpected display reconfiguration" }

Hi Michael, Did you have any luck with fixing issues with the Dynamic Image Server? We have also been experiencing significant problems with the Display software failing to pick up new images from the Dynamic Image Server after several hours, but it does not report an error. Typically rebooting the display software brings it back online, but we can't programmatically determine that it has happened and the Watchdog does not know that anything is wrong. We have also seen a nasty error dialog indicating and Uncaught Exception, but (of course) no further explanation. We are desperately looking for workarounds. --Chris Keitel