mmazas

Hello all. (I apologize for going back to an old version ). I have Display computers with WO 4.2.2 on XP SP3 / ATI Radeon HD 5760 and the built-in VNC 4.0; when I vnc them I have no problem, I see the WO contents even when it is in full windows mode. I installed new (different) Display computers with W7 SP1 Pro, the same video card (with updated drivers), the same WO 4.2.2 and the built-in VNC 4.0: when I vnc them I have no problem when WO is in "normal window" mode but I get a black screen when WO is in "full window" mode. I tried with other versions of VNC and got the same problem. I'm really puzzled to not read in the WO forum that anybody has encountered this problem some years ago. Anybody has a clue ? Thanks in advance. Marc

Hi all Just wanted to share that we invested in FO cleaning training and measuring / inspecting tools, and found that as suspected the FO connectors had been badly polished and cleaned. After proper cleaning with adequate product and tissue, we have no more problems.

Hi Walter I'm really happy with your comments as they confirm what I suspected in first place. The FO have been installed in a very dusty environment (workers still drilling holes in the walls to pass other cables, ...), and I believe there has been no formal and instrumented certification of their "quality". Connectors have been cleaned with just air duster cleaning sprays. We have multimode 50/125 FO, with SC-PC connectors. I think the connectors have been assembled at the location, but I'm not sure of it. Companies specialized in FO told me we should : a) clean the connectors with FO cleaning pens + cloth + alcohol measure the end-to-end and each segment FO quality with an optical power level device c) inspect suspicious connector surfaces with a microscope probe

Hi Brian I do not have any specific EDID Manager ; the Catalyst Control Center "sees" the right display model (the Sanyo VP, the LCD display), with its preferred resolution. I also see the (some ?) EDID info in the Windows registry. I have sporadic (but too frequent for a production site) problems. Our watchout experts tend to incriminate timing problems within the watchout program (cues at 0.0.0, cues at the same time, ...), but I have some difficulty thinking the same. I suspect that the different equipments software / firmware (graphics card driver, extenders firmware, VPs firmware) are not reliable / mature enough, as a whole set, to handle all protocol events or errors, and that errors can come from the HDMI protocol implementations or from the connections, ie the HDMI metal connections or the FO connections. In particular I know that the FO have been installed and connected together in a very dusty environment, that their end-to-end quality does not seem to have been certified by appropriate measures and approval tests.

Hello I also have a similar problem. I have 29 display PCs (Win XP, Catalyst Control Center 12.1 + ATI HD Radeon 5670) sending video output to Sanyo DET100, DHT100, DLP100 & DWL2500 videoprojectors (VP) through HDMI over Fiber Optic (50/125) by the means of HDMI - FO extenders (Crestron HD-TX-1F / HD-RX-1F). Some VPs show "loss of signal" either during a show or when idle (ie watchout is launched on-line but no task displays video on the VP). And sometimes the video card driver makes the PC reboot (Catalyst Control Center documentation says the driver can make the PC reboot if it cannot handle some errors). Any hint to tackle the problem ? Would you recommend to use the DVI port instead of the HDMI port on the video card ? I can see the EDID in the registry, & Catalyst Control Center shows the appropriate display model. Thanks in advance.

Dear all experts I have 29 display PCs (Win XP, CatalystControlCenter 12.1 + ATI HD Radeon 5670) sending video output to Sanyo DET100, DHT100, DLP100 & DWL2500 video projectors (VP) through HDMI over Fiber Optic (50/125) by the means of HDMI - FO extenders (Crestron HD-TX-1F / HD-RX-1F). The FO are in 5 segments as there are 2 patch panels in the middle, so there are 6 FO connectors on each line. Distance are in the range of 20 / 40 meters. I believe all my equipments comply to HDMI 1.3. My video cards recognize the VP models and their preferred resolutions, which are the ones set for the displays in watchout. I have too many losses of signal (always on the same ~10 VP), either at the beginning of the day or at the end, when there is no show or when there is a show. To solve the problems I usually try to unplug / replug one or more FO connectors, cross / uncross 2 PCs with their 2 VPs through the FO connections, or power off / powerthe extenders, or power off / power on the VP. I would like to know : - if some of you have an experience (with or without troubles) with the equipments I use (the video card, the extender and the VPs) and on the FO connections - if you have some recommendation on extenders that work with no problems (I'm ready to try other extenders). TIA Marc

Thanks Adela. When you recommend to delete all the display computers' show directory, is it a strong or a light recommendation ? Is it just because you are not sure there is a problem but it is just a security "in case of" to avoid it by this means ? I have 29 display computers, and updating all of them at online takes 20 mn ..., so I would like to avoid it if it not really necessary. But I think that the problem I reported may be due to another procedure I follow. I have the producer on a desktop and a copy of it on a laptop. 2 months ago I copied all the MASTER SHOW2 folder from the desktop to the laptop, and since when I need to align grids or maks I take the laptop in the room, launch watchout, online, do the work, offline, save the watchout, and the copy the .watch file from the laptop to the desktop. Am I right doing this, or am I missing some data doing this ? Thanks in advance. Marc

I operate a show with watchout 4.2. I aligned different displays. They were fine. The masks also. Then I stopped watchout, deleted the .../dataton/shows/<myshow> directory on some displays. (2 reasons / cases for doing this : 1/ found that sometimes the cached files were not really in sync with the master, 2/ updated the OS / drivers by cloning a bare disk drive) I restarted watchout, put it online ; the displays were updated (files transferred and cached). But the alignments were changed (lost ?) and the masks were not at the same places. What's the reason ? And more important is there any way to not loose the alignment data and mask position in such case (copy some file - may be the spec file, ...) ? Thanks in advance.