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Found 2 results

  1. Dataton Support, We are experiencing issues with Dynamic Image Server 5.5 (as packaged with Watchout 5.5.1). When adding a dynamic image to the production computer, the production computer reports the following error: From Dynamic Image "<media name>" of Media List, <timestamp> Error: Server Timeout In addition to receiving this error message, the requested image blinks in the Dynamic Image Server window. The file requested is jpg format. System Specifications: Windows 7 64-Bit Enterprise, Service Pack 1 Intel i5-3570k (Image Server) Intel i7-3770k (Production and Display Computer) Gigabyte Z77X-D3H Motherboard 8GB RAM Nvidia 640GT Display Card (Image Server and Production Computer) AMD 7970 Display Card (Display Computer) Datapath Vision RGB-ES1 Capture Card (Production and Display Computer) Additional Information: Windows firewall disabled All computers have static-assigned IP addresses in the same subnet Production and Display computers function normally otherwise Steps Taken: Verified file path is correct (based on blinking behavior on Image Server, server and file path should be correct) Verified Production computer can load the same image file directly; independent of the Image Server Attempted to use different file and file format Reboot all computers Uninstalled / reinstalled Watchout on Image Server as suggested in other threads reporting similar issue. Please let me know if I can provide any additional information. Thank you for your help! Clint
  2. Hello! Every 9.4 seconds, a part of my "output 1" blinks to black. Three other outputs work fine. The part going to black is about half of the image. The duration of the black is about one frame. I'm using 4 output at 1920 x 1200 @ 50Hz. Three of them rotated by -90°. I use active mini-display-port to DVI adapters. I don't use EDID Minders since the outputs go to a 16x16 grid which is suposed to correctly handle EDID parameters. The graphic card provides 6 outputs. I tried to use another one without succes. The same player worked fine last month with 5 outputs at 1920 x 1080 @ 50Hz. But I can't really compare because it was then still using with WO 5.3. and now I upgraded to 5.5.1. In windows display settings, I tried to change "This is my main Monitor" to another display output. After restart, Watchout player had re-assigned its outputs according to the new "Main monitor" wich forced me to re-assign my displays. It seems Watchout always assign Output 1 to the Windows main monitor. And the problem followed the "Main monitor" (or the output 1, wich is the same). I've read that Windows periodically checks for additional displays. Could it be the source of this? Any idea? Thank you WO 5.5.1 (French) AMD Radeon 7900 series Windows 7 Pro Service pack 1 Core i7 (3820) 3,66 GHz 32 Go RAM C: SSD D: SSD
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