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Found 2 results

  1. I am experiencing PNG images flashing when reaching a pause cue or while the timeline is running. Typically I see this when the content has been programmed in line with a pause cue, however, each pause cue is 0.1 second prior to the start of the image file. A few thoughts: - I am wondering if I need to delete the files I am having problems with from the display computers and re-sync the files? - I am also considering replacing the PNG files with JPEG files as a test to see if this is an alpha issue. (I have already changed the alpha setting for each file) Just wondering if other have experienced this problem and what their solutions were. Thanks
  2. Dataton Support, We are experiencing issues with Dynamic Image Server 5.5 (as packaged with Watchout 5.5.1). When adding a dynamic image to the production computer, the production computer reports the following error: From Dynamic Image "<media name>" of Media List, <timestamp> Error: Server Timeout In addition to receiving this error message, the requested image blinks in the Dynamic Image Server window. The file requested is jpg format. System Specifications: Windows 7 64-Bit Enterprise, Service Pack 1 Intel i5-3570k (Image Server) Intel i7-3770k (Production and Display Computer) Gigabyte Z77X-D3H Motherboard 8GB RAM Nvidia 640GT Display Card (Image Server and Production Computer) AMD 7970 Display Card (Display Computer) Datapath Vision RGB-ES1 Capture Card (Production and Display Computer) Additional Information: Windows firewall disabled All computers have static-assigned IP addresses in the same subnet Production and Display computers function normally otherwise Steps Taken: Verified file path is correct (based on blinking behavior on Image Server, server and file path should be correct) Verified Production computer can load the same image file directly; independent of the Image Server Attempted to use different file and file format Reboot all computers Uninstalled / reinstalled Watchout on Image Server as suggested in other threads reporting similar issue. Please let me know if I can provide any additional information. Thank you for your help! Clint
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