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Found 9 results

  1. Hi, I'm in the process of setting up a new production laptop, and I'm encountering errors when trying to import & playback HAP video files in Watchout. When I tried to add HAP media to the project, I got an error message: 'Error: Not recognized as a media file'. When I opened an older project, which already has HAP media imported, playback results in a 'Quicktime error -2095'. I've tried a 'repair' installation, as well as a complete removal and re-installation of Watchout 6.6.4. I also tried installing Quicktime, but that just results in a 'Quicktime Error -8961' error (as mentioned here: https://forum.dataton.com/topic/6365-hap-q-from-avf-batch-converter-quicktime-error-8961/) when attempting playback, so I uninstalled Quicktime and am back to a barebones Watchout installation. This is a new installation of Watchout 6.6.4 at the root of the C drive. Other video files with h264 and Mpeg2 codecs are importing and playing back fine in Watchout. I started to have doubts about the Hap encoding, so I encoded some test files in HAP, HAP-Q, and HAP-Alpha flavours, using Adobe Media Encoder and AVF batch converter. All of the HAP files play with no errors in VLC, Disguise and Notch, but I still get an error when I attempt to import them into Watchout. I wondered whether there is a possible conflict with the other software (Disguise, Notch) but they are cohabiting fine with Watchout on another Win10 machine. That machine also has several versions of Watchout installed (via the zipped installation folder method) and all seem to be working OK. As an aside, on the other laptop, I notice that HAP files encoded with Adobe Media Encoder show generic file icons in the Media window (but playback is fine), while those encoded with AVF batch converter show as thumbnails. The laptop is a new MSI machine running Windows 10 Pro (20H2 Build 19042.789) with a Nvidia RTX2070 Super card (driver DCH 461.40). I've deactivated many of the Windows services but, since this is a production machine, I haven't applied everything in the display machine tweaking list. I'm pretty sure there are no dodgy codec packs installed. So it looks like it's something related to this new machine - if anybody has any ideas or pointers to the problem, I'm all ears...
  2. Hello All, I am testing an 8K (8034*2160) Hap video on Watchout 6.7 but the video is not playing on Watchout. Once I added the video into the media window it does not even showing the thumbnail as well.
  3. FYI I recently installed the latest upgrade to Adobe Encoder version 12.1 and realized immediately many of my codec and settings went away. Particularly the HAP settings. I tried reinstalling the HAP Encoder with no change. I downgraded to version 12 and all the codecs returned. I think this is the frustration with Adobe updates. They can destroy your productivity with a press of a button. I thought it would be good to let people know.
  4. Hi All Can someone please give me a definitive answer at to which version of HAP works with 6.1.6 when creating content? I have been told to use v9 by some people and v12 is ok by others. Thanks in advance Nev.
  5. Hello, We have been facing a problem with HAP playback. Sometimes, the playback is not smooth (choppy) randomly under the exact same circumstances (the same PC, video file, position in timeline etc). Some facts: We usually use After Effects to encode videos into HAP. Once a video starts, it either works perfectly fine until the end of it or runs choppily until the end of the video. The problem occurred in several different events with different video files. The most recent time we faced this problem we were running 2 videos each with resolution of 3338x1920px. With the WO display have 4x 1920x1080 outputs. The problem happened with 2 different Display WO with almost the same hardware. Display WO specifications (Tweaked as recommended by Dataton): Motherboard: ASRock Fatal1ty X99 Professional Graphics card: FirePro W9100 Processor: Intel Genuine @2.00GHz 18 cores Disks: Samsung EVO 850 240GB (Windows) - Samsung EVO Pro 950 M.2 512GB (WO + Media) RAM: 16 GB DDR4 1600Mhz (1 chip) OS: Windows 7 Professional - Service Pack 1 WO version: 6.1.6 Case: Very good ventilation Looking forward for your collaboration
  6. Hi guys, Was wondering if anyone has experience using HAP as a codec within Watchout, particularly if hardware accelerated decoding is supported? I've noticed this on the Watchout 6 features page and the codec itself looks very promising. Although I see the limitations in hardware accelerated decoding, it could be very useful for some projects where primary considerations are a high / lossless bitrate and excellent performance. Experiences anyone? Floris
  7. TomT

    h.265 ?

    Hi all, I searched the forum but couldn´t find an answer: Doese WO6 support h.265 ? Thanks in advance....
  8. Hi, We just noticed that the latest release of Hap codec (v9) seems not to work with Watchout. Videos encoded with v9 produce either black or blue frame. Videos encoded with version 8 work just like expected. Encoding was done in Adobe Media Encoder CC2015 ( on Mac and PC. Can anyone else confirm this? Pertti Jääsaari Bright Finland
  9. We have discovered an issue playing back some content. After running a show for a while, some of the media renders as green on both the Display computers and the Production computer in Stage preview. Once this begins on one piece of media, it starts to occur on others as well. A reboot of the computers resolves the issue, but it is not consistent on the amount of time after which it occurs. All of the media being used is either HapQ or Hap Alpha. Resolutions are 1920 x 1080. During the moment that the problem happens, there are 6 layers of video running. This is an issue that we have seen before with h.264 files, but not yet with Hap. Do you have any suggestions? Thanks, Michael
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