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Morning! i'm seeing a new problem with our Watchout 5.5.0 installation. i've been given an MP4 video using AVC codec (i ahve details from mediainfo app, if needed). when running WOProduction on my desktop, it loads and runs. i push it to a fresh installed computer and the Display software will crash when i attempt to load the show. when i run WOProduction on that computer and attempt to add the video into the timeline, Production crashes back to the desktop. i can play the video back just fine from the problem-computer's desktop using built-in windows media player or VLC. i test-installed VLC (2.2-something) and one of my codec-packs (K-Lite-Codec v995). that computer had Qucktime 7.5 and now has 7.5.5 (newest?) on it. still crashes. any ideas? is there a way to 'force' WO Display to use Windows Media Player to playback files (i thought it did that already on windows). any help is appreciated. thanks, Matt Brownell