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Found 7 results

  1. I have five Watchout 5 license keys with metal case and 2G storage and I want to upgrade to Watchout 6. I've read "the procedure to upgrade" and knew the license could be electronically upgraded without physically changing the USB key, but somebody tells me that metal case USB key can't be eletronic upgraded and I have to physically send it to the regional agency of Dataton to upgrade it. Is that true? Thank you very much~
  2. Getting this error "License key already in use" any time I try to go Online in the stage. Getting this on multiple servers. Using Windows 7 with Watchout version 6.1.2. Any help would be greatly appreciated. Thanks!
  3. We run a presentation where we use a Watchpax2 and have connected an Epiphan AV.io 4K USB capture dongle. Watchpax2 has never found the capture dongle after power on. We must always enter Remote Access and do a Re-launch and then Watchpax2 will find the Epiphan. This has been good when we used Watchout 6.1.6, but now we run 6.2.1 and when we try to make a Re-launch, the Watchpax does not restart properly. We get the message that the "License Key doesn´t support this version". We need to do a Re-launch to get started the capture dongle. What can we do about it? //Tomas
  4. I have a license and it does not support the new version How do I download will change? It writes to me: "license Key Does not Support this Version"
  5. Hello, I am trying to update watchpax2 from version 6.1.5 to 6.1.6. The watchout gives the message about different versions and if I want to update. I click ok. The watchpax displays this message: "The WATCHOUT license key can`t be found. Re-trying automatically in a few seconds." If I click "Retry" (with the keyboard connected to watchpax) nothing happens. I tried to swith watchpax on and off, restart watchout etc, but with no result. Thank you for any help, Jakub
  6. Our office has been using Watchout version 5.1 for many projects and for many years. The issue is that our USB holding the license is old and has been used many times and is beginning to fail. How can we buy or replace the USB with a new one so our license can be valid? Often we use Watchout for performances, so immediate online registration of the key is not possible because we wouldn't have access to Wi-Fi from the stage. Therefor, we need the license key on a USB. Can we buy a new USB with our license key on it? SIDE NOTE* I arrived in the office 1 year ago and the key and license we have been using is already three years old. I'm not sure if it is possible to locate the original purchase! Our office is in China and we used a Chinese seller to buy the program. We've been using the USB and key for many years... Many thanks!
  7. Does anyone know if the Display PC and Production PC be one in the same? If so will they need one or two licenses? Or do they need to be on separate systems that are networked together?
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