Search the Community

Dataton Support, We have a Watchout system that was updated from version 6.1.5 to version 6.4.1. After performing this update, network video assets using an RTSP streams from our cameras have stopped working. The error received when attempting to play is as follows: error: no video network support We have verified that the RTSP stream is still working within VLC player. That is to say, the URL is correct. We have also deleted / recreated the network video asset in the media bin. Have there been any changes that would affect RTSP support? Did the desired format of the URI change within Watchout? The stream is configured as follows: URI = "rtsp://192.168.100.109:554/MediaInput/h264/stream_1" OR "rtsp://192.168.100.109/MediaInput/h264/stream_1" Stream = UDP Unicast Dimensions = 1280 x 720 The camera is a Panasonic AW-HE130 with the most recent firmware installed. No system changes other than the Watchout update have occurred. We experience the same result when testing with several other Panasonic cameras in the building. Thanks! Clint