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WATCHOUT not seeing video capture


joeartist

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I am working with a performance group that is performing live music to a PS4 video game while it is being played live. I am capturing the video game output via a BM Intensity Pro and have had success seeing the PS4 in BM Media Express. For some reason when I create a live video in Watchout and move it to the timeline, no live video appears. 

 

Looking for some thoughts on how to resolve this issue. 

 

What I have done:

 

- Verified that BM Media Express is seeing the capture input. 

- Set the device within the Watchout display computer. 

- Created a Live Video from the media menu.

- Live video setting:

Input Device 2

HDMI:1

Video Standard: 1080i 5994

Deinterlacing: None

- Verified that the input Resolution and refresh rate are 1080i 5994 which match the settings in Watchout. 

 

Hardware:

 

Blackmagic Intensity Pro

PS4

 

 

Any help of advice would be appreciated. 

 

Thank you, 

Joe

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Pretty sure this is a known anomaly unique to BMD products.
Try setting your Live Input object in Production to
1080i29.97 and it will probably work for a 1080i59.94 signal.

 

Black Magic Media Express verifies connections,
but does not verify the driver used by WATCHOUT.

Be sure you have quit Media Express before starting WATCHOUT Display,
or it will not work.

 

Also, what driver listing did you designate when you
"Set the device within the Watchout display computer." ?

 

I am working with a performance group that is performing live music to a PS4 video game while it is being played live. I am capturing the video game output via a BM Intensity Pro and have had success seeing the PS4 in BM Media Express. For some reason when I create a live video in Watchout and move it to the timeline, no live video appears. 

 

Looking for some thoughts on how to resolve this issue. 

 

What I have done:

 

- Verified that BM Media Express is seeing the capture input. 

- Set the device within the Watchout display computer. 

- Created a Live Video from the media menu.

- Live video setting:

Input Device 2

HDMI:1

Video Standard: 1080i 5994

Deinterlacing: None

- Verified that the input Resolution and refresh rate are 1080i 5994 which match the settings in Watchout. 

 

Hardware:

 

Blackmagic Intensity Pro

PS4

 

Any help of advice would be appreciated. 

 

Thank you, 

Joe

 

 

 

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You may want to look into whether the PS4 outputs/expects a HDCP compatible device in the other end. Many conslles do, in which case I doubt you can make it work with capture. The fact that it shows up in Black Magics app would make you believe that's not the case here, though. But I've had trouble with this in the past with some consoles and capture cards.

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  • 2 weeks later...

Thank you all for your help!

 

I am using the BMD Intensity Pro Capture Card  - Version 10.4.3

 

You are able to shut off the HDCP with in the PS4 so I did that, which allowed me to see the signal in BMD Express. 

 

Still not able to see it within Watchout even after changing to 1080p 2997.

 

Any new thoughts?

 

Thanks, 

Joe

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I'm not familiar with the Blackmagic converters, but do they output a known and acceptable resolution to the Intensity Pro and hence to Watchout?

 

I'm not able to post any images here, so shall pm you with some screen capture procedures I've done to see if it works for you.

 

Thomas

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JFK has kindly offered to host my images on his server, so here they are - used to test capture from Decklink Intensity (old version) and Decklink Studio 2 (also old version). Source in all cases was my Windows 10 laptop via HDMI. SDI capture was also tested with DataVideo DAC-70 and Decimator to convert the HDMI source to SDI.

 

Step 1:

1-Control_Panel_Desktop_Video_Settings.j

 

Step 2:

Decklink_Duo_Lower_SDI_Input.jpg

 

Step 3:

2-Media_Express_Settings.jpg

 

Step 4: Watchout Preferences

3-Watchout_Preferences_Video_In_Selectio

 

Step 5: Watchout Production PC

4-Watchout_Live_Video_Media_Capture%20se

 

(PS: Post Modified with added Screen Captures...fingers too fast last night!)

 

Thomas

 

 

 

 

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Thanks, Fredrik.

However, I have found that CTRL-R is necessary (and Ctrl-D to update the Displays) to refresh the media after any change to the 'Video Standard' in the Live Video window, else nothing happens and it looks like the change does not work!

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  • 1 year later...

hi thomas

 i follow your post on 02 March 2016  i do not under stand where  you install black magic intensity card

i try to install on display computer can used media express program but on  production watchout  have not card can they can not see the card on production prefereance

pl.s help me step by step  to install and watchout program i have so many problem with capture card

thank you so much

songyost k.

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songyost k.,

 

The decklink intensity is installed in the Display PC.

On Prodn PC, if you do not have a capture card there, then just set Media for Live Video to 'Thumbnails' or if using a laptop with a webcam, set Media for Live Video to 'live video' (and you should see yourself in the webcam!).

 

Additionally, from Prodn PC, you would have to access the Display PC via Stage > Manage Display Computer > Remote Access (or Ctrl+Shift+A from Prodn PC), and in the popup remote window, choose the Capture Card Input 1, 2 or 3, etc on the Display PC, then Ctrl+W to get back to fullscreen Display PC.

 

Steps 1, 2 and 3 in the pictures above are from the Display PC, the pc where the Decklink capture card is installed in.

Steps 4 & 5 in the pictures are settings from Watchout Production PC.

 

Hope that solves your problem, else let us know and we shall have to try again, or make a trip (I to Thailand if that is where you are, or you to Kuala Lumpur) to do it hands-on.

 

Thomas

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FYI I am hearing reports from customers that selecting the device in watchpoint

may have changed with newer BMD capture cards.

Where the customers had used the DeckLink selection in the past,

that did not work with the Intensity Pro 4k and

selecting BlackMagic WDM capture cured their issue.

ymmv

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