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The screenshot unfortunately doesn't really say much.

Which version of WATCHOUT are you using?

Which operating system are you using?

Are any other codec packets installed on the computer?

Which codec are you trying to play? ".mov" is just a container and quite a few different codecs can hide inside a mov container.

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Below is Microsoft's official description of the error you received, from this page

https://docs.microsoft.com/en-us/windows/win32/directshow/error-and-success-codes

So there's likely something unsupported in your MOV file, as Rainer suggests above.

VFW_E_UNSUPPORTED_STREAM
0x80040265

Cannot play back the file: the format is not supported.

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