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Alex Mellinas

Watchout 6.1.5 stops once a week

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Hi all, 

We are experiencing a really really rare issue with one of our Watchout installations.

Is a very simple installation: one computer attached to a projector via HDBaseT.

The issue: each thursday since the installation (about one month and a half ago) at 17:50 watchout stops working. In the middle of the show, the video stops (but the audio continues playing) and it just shows the WO logo. The only way to recover the control is restarting the show computer, I can't authenticate with Crestron system or go live with the production computer.

I am using WO 6.1.5, Display computer is W7 and production W10.

 

Any idea on what can be happening?

 

Thanks in advance,

Alex.

 

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Here's a shot -

May be a preset Task being started/executed and interferes with Watchpoint running.

With such precision and occurrence, it may be easy to track down.

 

Possible Solution Area -

On the Display PC, hit Windows key > Task Scheduler

Look down the list for one that starts every Thurs at 17:50.

Highlight it > Delete

 

If that solves it, please report back here as to the Task Name. We would like to know the culprit too!

 

Thomas Leong

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Hi Thomas!

You are absolutely right. There was an apple software task every thursday at 17:56.

I deleted it and hopefuly this thursday everything will work right.

 

Thank you very Much.

 

@SFluster and Ryan: thank you also for your answers, I took a look at it even though I remember I did it when did the tweaking.

Here's a shot -

May be a preset Task being started/executed and interferes with Watchpoint running.

With such precision and occurrence, it may be easy to track down.

 

Possible Solution Area -

On the Display PC, hit Windows key > Task Scheduler

Look down the list for one that starts every Thurs at 17:50.

Highlight it > Delete

 

If that solves it, please report back here as to the Task Name. We would like to know the culprit too!

 

Thomas Leong

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