Popular Post Jacky Posted August 29 Popular Post Report Share Posted August 29 So not sure where to start, we are using WO7 for installs in the coming weeks. we are noticing if we upload content to the asset manager that is on the network we get "optimizer exited unexpectedly" error. but if i upload the same video to the asset manager on my computer then is fine. i'll attach 2 images for file type and what i see in the details of the files after uploaded. Any help with this would be great since if not then i am not sure how we would do the workflow on updates. Thanks in advance 1 Quote Link to comment Share on other sites More sharing options...
Moderator Miro Posted August 30 Moderator Report Share Posted August 30 The issue might be that the GPU driver either doesn't support the Vulkan version required or the resolution or something else. Which GPU do you have and are the drivers up to date? 0 Quote Link to comment Share on other sites More sharing options...
Jacky Posted August 30 Author Report Share Posted August 30 Hi we are using 4070 on the laptops for the producers, and for the display PC we are using quadro RTX 5000 ada all drivers are up to date. 0 Quote Link to comment Share on other sites More sharing options...
Moderator Miro Posted August 30 Moderator Report Share Posted August 30 I think the best way to move forward is if you create a feedback report and attach it to a support request at the help center. The log files in the feedback report might contain detailed information on what goes wrong. Do you have any additional GPU's that are active? The WATCHOUT Asset Manager should automatically select the discrete GPU over an integrated one but there has been some changes on the OS level in Windows 11 where the OS is selecting the GPU. I assume that you are running the Asset Manager on a display server and that the license dongle is attached. When ingesting Notch LC without conversion, the video packets are not modified and it's only the preview & thumbnail rendering that are processed on the GPU. 0 Quote Link to comment Share on other sites More sharing options...
Jacky Posted September 2 Author Report Share Posted September 2 We might have found a fix, the Windows on the laptops are running Home and once we updated them to pro it works. (for now at least) Not sure what is different from windows home and pro, but that seem to be the solve for now. Thanks 0 Quote Link to comment Share on other sites More sharing options...
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