Member Daniel B Chapman Posted September 17 Member Report Share Posted September 17 Hello everyone, I'm having trouble starting the Producer.exe (7.4.1 and 7.4.0) on a rather locked down laptop I have (domain secured) and I receive this error message: Could I get some more information on what process "WATCHOUT MANAGER" is and where it is located on the file system? I have a feeling the anti-virus or a system policy is prohibiting the service or program from running. I'd like to get Watchout 7 into our labs for the students, but I need to get through this hurdle locally before I make a larger leap. -Daniel 0 Quote Link to comment Share on other sites More sharing options...
Dataton Partner RBeddig Posted September 18 Dataton Partner Report Share Posted September 18 Hi Daniel, WATCHOUT Manager is the core software component and it sits in the WATCHOUT 7 folder (process-manager.exe). When you open the Producer through the link on the desktop, it usually also starts the Manager. On a display server, the manager is normally the only component you need to start. You can check that is is started if you look at the icons of running services in the bottom right of the Windows task bar. If you try to start WATCHOUT by just double-clicking onto a WATCHOUT 7 project file, this doesn't start the Manager. So you need to start that through the link on your desktop as well. Hope this helps! /Rainer 0 Quote Link to comment Share on other sites More sharing options...
Member Daniel B Chapman Posted September 18 Author Member Report Share Posted September 18 Thanks for the help, I dug into this a bit further and it looks like the producer shortcut is starting another process which is flagged by the security policy in the IT department. To get around this I need to run the program with administrative privileges, but because the application writes the AppData of the user it is running under (in this case an account called "manager" that is off the domain it is throwing an error. I can get around this by changing permissions, but I think I might want to flag that as a bug. Could we explore the possibility of not using %USERS%/$user/AppData as a storage point for Watchout? I'd love for the settings to be stored inside the Watchout installation directory, not the user path. Now I'm running into an issue where I'm not seeing the ability to add a director or asset manager locally. I'm guessing this is a similar issue where the process isn't launching. Other than running without security (which is going to be a tough sell for a classroom lab situation), what options do I have to get this working? (I can get it to recognize the manager, but I have to start the process-manager.exe manually, and then I end up with the dual-splash screen of a display server, but this isn't workable.) Does this need to be started with specific arguments to suppress the display-server configuration? 0 Quote Link to comment Share on other sites More sharing options...
Dataton Partner RBeddig Posted September 18 Dataton Partner Report Share Posted September 18 Once you start Producer incl. Manager, you should see your computer in the right part of your devices list. I assume that more ports need to be open, e.g. those for the discovery mechanism and at least all of the basic ports mentioned in the manual under Appendices/Network The splash screen might have come up because a production computer can today also act as a display server at the same time. In your case, no director is enabled which you would see as a small icon behind your production computer entry in the devices list. 0 Quote Link to comment Share on other sites More sharing options...
Dataton Partner RBeddig Posted September 18 Dataton Partner Report Share Posted September 18 WATCHOUT 7 online manual: https://www.dataton.com/watchout-7-users-guide 0 Quote Link to comment Share on other sites More sharing options...
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