Jump to content

ManuelM

Member
  • Posts

    23
  • Joined

  • Last visited

Posts posted by ManuelM

  1. Something weird has happened to my project on the production computer.

    I had it open when a power failure occured. After restarting the computer and opening Watchout, it asked me to load an autosave that was more recent. I clicked yes and the computer froze. 

    I forced restart again and tried to open the original project file directly, but the computer keeps crashing.

    Have any case like this happened before? Any clues?

  2. 1 minute ago, Morgan Wong said:

    you can use multiviewer or similar product to capture 4output.

    but if adding hardware is not an option.  then the answer is unfortunately no.

    is web cam an option?

    Not sure what is your ultimate goal (and budget? ), "real" output preview? "fake" preview? or just some thumbnail....?

     

    My initial idea was to automate a screenshot every X seconds just to inform the remote controller user what is playing. It doesn't need to be realtime since there are no critical contents involved.

  3. 32 minutes ago, RBeddig said:

    No. Take a streaming encoder and place this between the graphic card and the display. This will give you a full with a few frames delay.

    Unfortunately that's not an option for me because my display consists in 4 screens so if I did that I'd be only having 1/4 of the image.

  4. 21 hours ago, jfk said:

    Probably so. But if EDID is obtained from the display chain, it could exhibit varying behavior vs EDID that is locked down.

    Looks like I have no way of obtaining information about EDID. According to Nvidia, this information should be in the "workstation" area of the control panel but I don't have that on my setup.

    https://nvidia.custhelp.com/app/answers/detail/a_id/3569/~/managing-a-display-edid-on-windows

  5. 3 hours ago, jfk said:

    This could be related to the display or the display chain (adaptors and cables connecting the display). GPU settings are also a possible concern. While this type of thing was less unusual in the analog days, less common in a full digital display chain. Anyway, more detail on the display and connection chain might be helpful. Seriously doubt this is a WATCHOUT bug however.

    Each display is conected to an independent exit of the GPU and the signal travels through an HDMI over ethernet extender. I wouldn't blame it on GPU settings because there have been no changes or updates.

  6. I am having this issue from 2 weeks ago.

    My setup consists on a production computer and a display computer connected to 4 screens that make a rectangular display wall. Both are running WO 6.1.6.

    What is happening is that, randomly, the last screen of the series connected to the Display computer is missaligning, the image starts drawing like 10 lines lower than the rest. In the production computer everything seems fine and there are no chages. There have been no updates or new software installed in any of the computers. This problem randomly appears and dissapears without any sign or warning.

    image.png.d1f2a91ab9fdfd5d3e0af60f6afba7a7.png

    Any clues on what could be happening?

     

  7. 3 minutes ago, jfk said:

    Before a show is loaded, the logo screen is displayed using Windows basic general purpose rendering mode. Once a show  is loaded, the graphics mode switches to DirectX 3D hardware accelerated mode. Apparently your capture utility does not support DirectX 3D hardware accelerated mode and PrintScreen does.

    Would you happen to know any apps for Windows that support that kind of mode?

  8. I'm trying to setup an automatic screenshot system to control what's playing on the display computer using this app https://www.donationcoder.com/software/mouser/popular-apps/automatic-screenshotter

    It works but it only captures the windows with the dataton logo, even when I have configured it to capture the full desktop.

    Any ideas of what could be happening or any other way that could help me achieve that?

    PS: I've noticed that I can capture the output correctly using the "print screen" key.

    glassled2_as.jpg

  9. 9 hours ago, artboy said:

    What display are you using?


    If the fade-out of 2 seconds is ignored, it may be a problem that the startup worked normally, but it is not displayed on the screen.

    There are display devices that adjust the brightness to save power when waiting for a long time in the black state.

     

    It is a custom LED 7K screen that is always on. I don't think it is a power issue either.

  10. 23 minutes ago, RBeddig said:

    Then it looks like a configuration problem somewhere. We're using small computers with Intel graphics and even there we do not see this behavior. The only other reason I can imagine could be some issues with UDP network traffic. WATCHOUT uses TCP and UDP and sends out a heartbeat signal. Have you tried the connection without a switch? Can you check a different NIC?

    I'm afraid I cannot change the switch because the network and most of the infrastructure is managed by the corporation. If it's not a WO issue I think I have to go with it and disguise the error as much as we can.

  11. 12 hours ago, RBeddig said:

    It actually sounds a bit odd to me.

    Small PNG files should start immediately. If you want to make it easier for WATCHOUT to pre-load files, you set a manual pre-roll. If you then wait inside the pre-roll, WATCHOUT will load the file and just wait for you to fire it off.

    On the other hand, I would first try to rule out any other issue here.

    My test would be to run a straight and tested network cable from your control computer to the server (no switches) and then use PuTTY or PacketSender to fire off the commands. Does it also lag this way?

    It does also lag executing the commands directly from Putty. Something that gives me a clue that this is not related to the commands themselves is that all my videos and images start with a 2s fade in and I don't get to see the fade, so it's like the videos start playing at least 2 seconds after they should do.

    Quote
    Operating System: Windows 7 Professional 64-bit (6.1, Build 7601) Service Pack 1 (7601.win7sp1_rtm.101119-1850)
    
    Processor: Intel(R) Core(TM) i7-4790 CPU @ 3.60GHz (8 CPUs), ~3.6GHz
                 Memory: 16384MB RAM
    Available OS Memory: 16302MB RAM
              Page File: 2056MB used, 47010MB available
    
     Card name: NVIDIA GeForce GTX 970
           Manufacturer: NVIDIA
              Chip type: GeForce GTX 970
               DAC type: Integrated RAMDAC
         Display Memory: 3710 MB
       Dedicated Memory: 4007 MB
          Shared Memory: 3798 MB

     

  12. 18 hours ago, RBeddig said:

    Could depend on how much data you have to read from the disk at this moment.

    WATCHOUT usually pre-loads media a moment before rendering it. If you just start an aux timeline with a heavy video sitting at 0.000 in the timeline, a small hick-up can happen. A way to avoid this would be to pre-load the aux timeline and keep it at 0.000 until you actually fire it off.

    At first that was my idea, but it happens with all kind of media, from 500mb mp4 files to 1,5mb pngs. Although I don't think loading times are the problem, can I do something to preload the files? Could manual preroll help? Note that my setup consists on a timeline with different control cues that I run on demand.

  13. In my actual setup we have created a web controller to play the show cues. Whenever I send the command to play the cues, there is a noticeable lag on the video start, but it doesn't happen everytime on every cue, seems to be a little random. There are no error messages in the log so I cannot figure out what is going on. Also the problem manifests with every kind of formats and codecs (so far I have used .mp4 and .mov with h264 and HAP codecs).

    Operating System: Windows 7 Professional 64-bit (6.1, Build 7601) Service Pack 1 (7601.win7sp1_rtm.101119-1850)
    
    Processor: Intel(R) Core(TM) i7-4790 CPU @ 3.60GHz (8 CPUs), ~3.6GHz
                 Memory: 16384MB RAM
    Available OS Memory: 16302MB RAM
              Page File: 2056MB used, 47010MB available
    
     Card name: NVIDIA GeForce GTX 970
           Manufacturer: NVIDIA
              Chip type: GeForce GTX 970
               DAC type: Integrated RAMDAC
         Display Memory: 3710 MB
       Dedicated Memory: 4007 MB
          Shared Memory: 3798 MB

     

  14. The show is already loaded since the command is sent directly to the visualization computer. As stated before, other commands do work.

    There is an input labeled CVol.

    Also, the error is referencing the function setInput, which seems to be causing it, not the parameters of the command.

  15. Ready "6.1.6" "WATCHPOINT" "Windows" true
    
    authenticate 1
    
    setInput "CVol" 1 1000
    Error 7 0 "Unrecognized command: setInput"

    I'm trying to control my setup as follows. Other commands like gotoControlCue and run work fine, but I can't get this one to work.

    Any clues?

    Thanks in advance.

    PS: I know we are some versions behind but updating is not an option since this is controlled by the IT department.

×
×
  • Create New...