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Question for Dataton support


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I have a question - is anybody reading support@dataton.se ?


I've received a crash msg saying "Send dump files to support@" and I have sent the link with the files a week ago. Files are still not downloaded and I don't even have a response.





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Guest DavidA

Hi NiNinja, 

I am very sorry to hear that. I assure you there are people reading and responding to emails coming to support@dataton.se / support@dataton.com. In your case I have no excuse or explanation. I will get in touch with our support team and make sure them get going on your case. 

Update: When contacting support it is important to add a problem description as well as the dump files. Without that, we cannot help. But you should have gotten informed that we needed more info. Unfortunately that did not happen. 


Best regards,
David / Dataton

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