Paul Edgett Posted February 7, 2019 Report Share Posted February 7, 2019 Hey team, looking for some help on Watchout problem that has creeped up. a few days ago I was called by our GM who indicated that the Watchout server crashed and needed to be restored. he attempted to do it but couldn't access the machine. I came in and restored it so we now have video roalling once again, but now the audio has not worked since. we are currently running Watchout V6 and putting the audio from a USB to a M-Audio converter to deliver audio to a mixer. I tested the input to the M-audio and its good. I updated the soundcard drivers and still no change. I did the obvious and swapped the USB cable out as well. audio is turned up on the O/S ( win 7 machine) am I missing anything you guys can think of? thanks much!!!! Paul Edgett 0 Quote Link to comment Share on other sites More sharing options...
wiesemann Posted February 11, 2019 Report Share Posted February 11, 2019 Did you try an older driver version? 0 Quote Link to comment Share on other sites More sharing options...
katsudon Posted February 12, 2019 Report Share Posted February 12, 2019 Paul Are you running 6.3.1? I have actually ran into same problem with the Audio with 6.3.1 but after I downgraded back to 6.2.2 it seems to work fine. Maybe you can give that a try. Cheers, Kat 0 Quote Link to comment Share on other sites More sharing options...
gendoss Posted September 25, 2019 Report Share Posted September 25, 2019 Did you check for the Audio Renderer Error which might have occurred in your device? I have also been under the same issues and I had to Resolve Audio Renderer Error that actually occurred. 0 Quote Link to comment Share on other sites More sharing options...
Srikanth Posted September 30, 2019 Report Share Posted September 30, 2019 I am experiencing same audio problem in v6.4. but got it working by restarting watchout software alone and configure audio output every time i have the issue. 0 Quote Link to comment Share on other sites More sharing options...
Diego Marchente Posted October 11, 2019 Report Share Posted October 11, 2019 I found that the problem exists only on Display computers in versions v6.3.1, v6.4, v6.4.1 (the v6.5 I have not tested to the end) with Win10, and the solutions I found are only paliatives to bugs that are dragging on for some time . Problems encountered: 48KHz 16bit WAV LPCM file during a free-running if you put it pause on the computer Producer continues to play while on the computer Display stops problem sometimes found only in the main timeline and not on the auxiliary timeline (v6.3.1) problem encountered even with TimeCode tracks generated at 48KHz 16bit WAV and put in the Main Timeline WAV 44.1KHz 16 bit audio files made with Logic Pro for Mac, they crashed the Production (v6.4) with Logic Pro for Mac have another problem happened that after some time the WAV it went out of sync with the loops and the Logos on the Display computers came out without giving errors on the Producer (v6.3.1) problem sometimes encountered even with conversions made by MediaEncoder Solutions currently adopted: conversion of files via FFMPEG to WAV 16bit 44.1KHz creation of 44.1KHz audio files with programs other than Logic Pro I hope this can be of help waiting for the continuous bugs repeated in multiple versions and that have been generated by v6.3 onwards are definitively solved. Best regards. Diego 0 Quote Link to comment Share on other sites More sharing options...
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