wiesemann Posted June 17, 2017 Report Share Posted June 17, 2017 Hi all, Surface Pro 3, only 4 GB RAM, 128 GB SSD, Windows 10 (Creators Update), Watchout 6.14 (or 6.16... tried them both) I am a little helpless here..., I have a gotten a very weird error messages recently. It says: Operating System Error: "Tablet PC inking error code. The property was not found, or supported by the recognizer; Can't read media file" At the same time all mp4 videos that used to play for "years" or that were just created, don't play anymore, in fact I get that message when adding them to the timeline. Instead of an image i just get an icon on the stage. See attached screenshot. And just to mention it, I do not use the Surface Pro for actual production, just for preparing, testing etc. plus, it all worked before. maybe someone can help here? cheers uw 0 Quote Link to comment Share on other sites More sharing options...
wiesemann Posted June 19, 2017 Author Report Share Posted June 19, 2017 hm, looks like the screenshot didn't get attached. 0 Quote Link to comment Share on other sites More sharing options...
Dataton Partner RBeddig Posted June 20, 2017 Dataton Partner Report Share Posted June 20, 2017 We are not using Windows 10 yet since it introduces too many problems still. The error message points into the direction that the render engine can't render the files inside WATCHOUT. We had a situation with Windows 7 for a long time which looks related. In Windows 7 the Windows Media Center took control over certain codecs and blocked WATCHOUT from using them. That's why the tweaking list tells you to disable this function. I assume that there is an internal media playback software on your device which steals the codec thus preventing WATCHOUT to render it in the stage window. 0 Quote Link to comment Share on other sites More sharing options...
wiesemann Posted June 21, 2017 Author Report Share Posted June 21, 2017 Thank you a lot RBeddig. That was it, should have thought of it myself..... Now if only I could find the person that had turned that pesky Windows Media Player back on.... Who does that? thx again (also to Dataton for having this great forum!) and cheers 0 Quote Link to comment Share on other sites More sharing options...
wiesemann Posted June 21, 2017 Author Report Share Posted June 21, 2017 too happy too early.... I saw the wrong file playing smoothly, a wmv of the same clip as the mp4 which still does not play... So that "Tablet PC inking error..." is still there. Sad... 0 Quote Link to comment Share on other sites More sharing options...
TomT Posted June 22, 2017 Report Share Posted June 22, 2017 Hi, did you deaktivate the dvd Maker? Important! Are there any installations of codec packs? If yes uninstall and restore your Lap to a date before installing the codecs. (Important). Else: new, fresh installation of Windows-OS (always the best solution) Thomas 0 Quote Link to comment Share on other sites More sharing options...
wiesemann Posted June 22, 2017 Author Report Share Posted June 22, 2017 Hi TomT, that's what i did yesterday... cheers 0 Quote Link to comment Share on other sites More sharing options...
Recommended Posts
Join the conversation
You can post now and register later. If you have an account, sign in now to post with your account.
Note: Your post will require moderator approval before it will be visible.