Jump to content

Error updating media servers after update to 6.2.1


Recommended Posts

Hi Guys!


We have upgraded from version 6.0.1 to 6.2.1 successfully on the Watchout controller computer. The display computers (Official Watchout Media Servers) aren’t updating correctly. The error we receive on the 3 display computers is: "The WATCHOUT license key can`t be found. Re-trying automatically in a few seconds."


I’ve tried the suggestions here: http://forum.dataton.com/topic/2517-updateing-watchpax-license-key-cant-be-found/


The update progress bar shows on the controller computer, but ultimately fails. The displays connected to the 3 media servers flash up back to 6.0.1 and the controller machine shows the following errors.





License Manager shows the displays connected and the correct license.




The 3 media servers aren’t internet connected so this may be why they are failing. I'd connect them up but this would required changing firewall rules for the entire vLAN, which I can't do at this moment.


Any help would be appreciated!

Link to comment
Share on other sites

Hi EwanJackson!

You do not need to be connected to the Internet for update. When you write "Official Watchout Media Servers" are they WATCHPAX or WATCHMAX server built by Dataton? 

Trying the firewall on production machine as zackboyd writes can also be smart. ;) 

Best regards, 

Link to comment
Share on other sites

Join the conversation

You can post now and register later. If you have an account, sign in now to post with your account.
Note: Your post will require moderator approval before it will be visible.

Reply to this topic...

×   Pasted as rich text.   Paste as plain text instead

  Only 75 emoji are allowed.

×   Your link has been automatically embedded.   Display as a link instead

×   Your previous content has been restored.   Clear editor

×   You cannot paste images directly. Upload or insert images from URL.

  • Create New...