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Error updating media servers after update to 6.2.1


EwanJackson

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Hi Guys!

 

We have upgraded from version 6.0.1 to 6.2.1 successfully on the Watchout controller computer. The display computers (Official Watchout Media Servers) aren’t updating correctly. The error we receive on the 3 display computers is: "The WATCHOUT license key can`t be found. Re-trying automatically in a few seconds."

 

I’ve tried the suggestions here: http://forum.dataton.com/topic/2517-updateing-watchpax-license-key-cant-be-found/

 

The update progress bar shows on the controller computer, but ultimately fails. The displays connected to the 3 media servers flash up back to 6.0.1 and the controller machine shows the following errors.

 

dcJa5L8.png

 

 

License Manager shows the displays connected and the correct license.

 

5yB1hum.png

 

The 3 media servers aren’t internet connected so this may be why they are failing. I'd connect them up but this would required changing firewall rules for the entire vLAN, which I can't do at this moment.

 

Any help would be appreciated!

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Hi EwanJackson!

You do not need to be connected to the Internet for update. When you write "Official Watchout Media Servers" are they WATCHPAX or WATCHMAX server built by Dataton? 

Trying the firewall on production machine as zackboyd writes can also be smart. ;) 

Best regards, 
David

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