LiveMedia Posted May 21, 2012 Report Share Posted May 21, 2012 In a 5 output show that we recently had, (1 display PC with 5 output HD6990 graphics card), we used the function "masked by layer above" with alpha mask on some JPEGs to create some nice looking effects. All the effects were showing perfectly on the preview of the production PC. However, when we went online, there were some parts during the show were the image was not appearing at all (even though we had identical parts/files just a few seconds further down the timeline). This problem was sporadic in v5.1 but when we loaded the same show in v.5.2 it happened with all of these file types (only JPEGs and PNGs). Any ideas? Best regards Martin Block Live Media 0 Quote Link to comment Share on other sites More sharing options...
JG Posted May 22, 2012 Report Share Posted May 22, 2012 I had a similar problem recently, using Photoshop files. Two outputs 1920x1080, both alpha masked by a white png square, both showing the same picture with similar tween tracks applied to them. Left output (which I think was output two) stayed transparent no matter what the opacity setting. Right output worked fine. This was also only on one cue out of maybe twelve or so that used alpha masking. Using AMD Firepro v7900. Jim 0 Quote Link to comment Share on other sites More sharing options...
LiveMedia Posted June 19, 2012 Author Report Share Posted June 19, 2012 I isolated the problem now: It seems that whenever the JPEG that has "alpha mask" and "masked by layer above" is not touching display 1 it disappears, i.e. we can only show it on other displays if it is large enough to touch display 1. We tried to put the same file in a task or as a 0 opacity file in the main time line but apparently it has to be that exact JPEG file that you want to show that needs to touch display 1 (any other instance does not do the trick / does not seem to push the file) We found a very user unfriendly work-around by increasing the display 1 stage preview size to the maximum and putting all other 4 displays (of our 5 head HD6990 graphics card) inside that display. As a result, all files/masked files are touching display 1 and are now showing. I have not read about this problem in the forum but I hope that somebody has a solution as at this point, we cannot comfortably use any mask! Looking forward to a solution Best regards Martin Block Live Media 0 Quote Link to comment Share on other sites More sharing options...
Mike Fahl Posted June 21, 2012 Report Share Posted June 21, 2012 We have been able to reproduce this problem, and a fix will be included in the next version. No ETA at this point, I'm afraid. 0 Quote Link to comment Share on other sites More sharing options...
kaarlek Posted August 26, 2012 Report Share Posted August 26, 2012 Hi, I had a really embarrasing situation where i had promised my client that I'll produce round shaped live spots on a 6 projector panorama. Since I carried out the testing in my office with limited posiibilities, I didnt find out that the masked image must touch display 1 (somehow i tested 2 spots that were working) Otherwise i really love Watchout and its possibilities, but I have sugesstion that theese problems and bugs that are known to users and developers should be pinned to this forum. so that theese embarrasing situations could be avoided... Kaarle 0 Quote Link to comment Share on other sites More sharing options...
JG Posted September 19, 2012 Report Share Posted September 19, 2012 What's the status of this bug? I'm about to go back into production and I'm trying to plan for the best way to be able to use alpha masking on both screens of a two screen setup. Jim 0 Quote Link to comment Share on other sites More sharing options...
Mike Fahl Posted September 20, 2012 Report Share Posted September 20, 2012 5.3 is currently in limited beta testing. If you're prepared to deal with a beta, plese contact support@dataton.se. Don't know yet if we'll do a full, public beta this time. Probably not. But if you have specific issues that may be addressed in 5.3 it could make sense for you to check out the beta (keeping all the usual beta-caveats in mind). Mike 0 Quote Link to comment Share on other sites More sharing options...
cowboyclint Posted September 22, 2012 Report Share Posted September 22, 2012 I discovered this bug with a big show that had been built completely offline. My solution has been to copy all the images into a compositton. It will work as long as there is some image on display 1 at some point in the composition. I also had a 1px image onhand to add to the composition if it needed only to be on display 2 0 Quote Link to comment Share on other sites More sharing options...
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