watchpax 62a WATCHPAX 62A Authentication Failed when online with Watchout Production Version 6.7.2

[Saltasnubben]

Hardware:
2023 WATCHPAX 62A
Software:
Watchout 6.7.2
Outputs:
2 x 3840x2160@50
Inputs:
1 x HDMI 1920x1080@50
1 x NDI 3840x2160@25 (From a KiloView E3)
None of the inputs were active when error occurred
Network:
8-Port Netgear Prosafe Gigabit switch
Connected to switch:
Production Computer 192.168.64.121 255.255.255.0
WATCHPAX 62A          192.168.64.122 255.255.255.0
KiloView E3                 192.168.64.123 255.255.255.0

Nothing else connected to the network, all wired nothing wireless

When online 3h into the show. the WATCHPAX was playing a timeline(background loop) with a Prores442 3648x864@25
The loop had been playing for approx 2h and other material(videos, stills and the HDMI & NDI) had been displayed on top of the loop.
Then the loop was the only thing playing for 20min when the error appered.

The WATCHPAX displayed the WO Logo on both screens and the errors stacked up on the display computer.

From Display "Display 1* of Stage Tier "Base* of StageList of Stage, 2023-11-21 15:54:27
Setting error: 3; Command: authenticate; Authentication failed: 192.168.64.122
From Display Display 1° of Stage Tier "Base" of StageList of Stage, 2023-11-21 15:54:27
Setting error: 1; Not authorized for: list
From Display "Display 1° of Stage Tier "Base" of Stagelist of Stage, 2023-11-21 15:54:28
Setting error: 1; Not authorized for: list
From Display "Display 1° of Stage Tier "Base" of StageList of Stage, 2023-11-21 15:54:29
Setting error: 1; Not authorized for: file Server3
From Display "Display 1° of Stage Tier "Base" of StageList of Stage, 2023-11-21 15:54:29
Runtime error; Unrecognized command: 218
From Display "Display 1° of Stage Tier "Base" of StageList of Stage, 2023-11-21 15:54:29
Runtime error; Unrecognized command: 161
From Display "Display 1° of Stage Tier "Base" of StageList of Stage, 2023-11-21 15:54:29
Runtime error; Unrecognized command: 59
From Display "Display 1° of Stage Tier "Base" of StageList of Stage, 2023-11-21 15:54:29
Runtime error; Unrecognized command: 25
From Display "Display 1° of Stage Tier "Base" of StageList of Stage, 2023-11-21 15:54:29
Runtime error; Unrecognized command: 128
From Display "Display 1° of Stage Tier "Base" of StageList of Stage, 2023-11-21 15:54:29
Runtime error; Unrecognized command: 253
From Display "Display 1° of Stage Tier "Base" of StageList of Stage, 2023-11-21 15:54:29
Runtime error; Unrecognized command: 37
From Display "Display 1° of Stage Tier Base" of StageList of Stage, 2023-11-21 15:54:29
Runtime error; Unrecognized command: 43
From Display "Display 1* of Stage Tier "Base" of StageList of Stage, 2023-11-21 15:54:29
Runtime error, Unrecognized command: J
From Display "Display 1~ of Stage Tier "Base" of StageList of Stage, 2023-11-21 15:54:29
Setting error: 1; Not authorized for: timecodeEnable
From Display "Display 1° of Stage Tier "Base" of StageList of Stage, 2023-11-21 15:54:29
Setting error: 1; Not authorized for: setlogoString
From Display "Display 1° of Stage Tier "Base" of StageList of Stage, 2023-11-21 15:54:29
Setting error: 1; Not authorized for: setlogoString
From Display "Display 1° of Stage Tier "Base" of StageList of Stage, 2023-11-21 15:54:29
Setting error: 1; Not authorized for: write Show
From Display *Display 1° of Stage Tier "Base" of StageList of Stage, 2023-11-21 15:54:29
Network error, Display computer: Connection Lost

Went offline and online again, first time did not work, went offline and online again, then the WATCHPAX responded and displayed the LOOP again.
After this it has worked...

Any advice/tips would be appreciated. / Mattias

[jfk]

42 minutes ago, Saltasnubben said:

… other material(videos, stills and the HDMI & NDI) had been displayed on top of the loop. …

that is where i would initially focus

codec on the movies in “other material” ?