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d3dx9_30.dll ERROR (Windows 7 32b)


Adam Larsen
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Hi all,

 

Any help would be appreciated. I just built (4) new Watchout computers (Windows 7 32b) and followed the Windows 7 "Tweaking List". When I try to load Watchpoint I receive a "start error" which states:

 

"d3dx9_30.dll not found. File must be available to run the application!"

 

As a test I tried installing Watchout before I made any changes on the "Tweaking List" and it loaded without the error. Then I updated Windows 7 and it stopped working. This made me believe that the initial Windows 7 updates that were causing the problem so I started over again, reinstalling Windows and following the "Tweaking List" (this time without updating Windows 7). And I still get the error.

 

I'm not sure where to go from here.

 

Thanks,

Adam Larsen

 

One more question: In general should I do the initial Windows 7 updates?

Edited by Fredrik Svahnberg
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An update:

 

I downloaded the "d3dx9_30.dll" file and installed it in the correct folder and now Watchpoint loads but I get a different "Start error":

 

"One of the following licenses are required:

WibuKey 1813:4

Failure reason: WibuKey API error occured (Error 105)!"

 

If I click "retry" Watchpoint will load, but that error appears every time I restart the computer.

 

I can remove the "d3dx9_30.dll" file if there is a better fix overall.

 

Again thanks,

Adam

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One more update, but another issue:

 

So I ultimately fixed the above errors by manually installing the .dll file and then doing the Windows updates. Not really sure why that fixed it, but I now have (4) computers that are loading Watchout.

 

Now, here's the next issue. I am getting the following error: "Operating system error: 614; DirectShow media error

" for all .m2v files on the timeline. JPG's & PSD's seem to be fine.

 

The .m2v files play fine in Window's Media player, but do not play in Watchout (they appear as static blurred images on the timeline). Any ideas?

 

Thanks!

Adam Larsen

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  • 2 weeks later...

Hi all,

 

Avoid downloading .dll-files from other sites, this will create other stability issues.

 

This file is installed by WATCHOUT, in it's program folder.

Following the Tweaking List guidelines (ALL of them), see below, will not create this issue, AFAIK.

This problem has to be resolved in other ways. Try with this:

 

Clean UN-install & RE-install of WATCHOUT

 

Start with the Production computer:

 

1) Disconnect the WIBU-key

2) Uninstall WATCHOUT and WIBU-key

3) Restart.

4) Remove any eventual remaining WATCHOUT or WIBU-key parts on the computer

5) Install the new 4.3 again fresh.

6) Restart.

7) Connect the key again and let it install.

8) Do the same process on your Display computer/s

9) Launch your show and go online.

 

QuickTime should be the latest, 7.6.9 or later

 

LINKS:

 

http://www.dataton.com/downloads/watchout/support/tweak/UAC_turned_off.png

http://www.dataton.com/downloads/watchout/support/tweak/Win7_Media_features_off.jpg

http://www.dataton.com/downloads/watchout/support/tweak/Windows_7_Tweaking_list_2.0.pdf

 

Best Regards,

 

Jonas Amren

Dataton AB

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