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Recovering from an accidental display output disconnection


jeanluc
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Hello,

I've had a minidisplayport accidental disconnection on my display computer during a show. Maybe a bad conctact.

The consequence is that all my screens became black. Not only the one who was disconnected and it took time to understand what was occuring since my controller seemed to work fine, my screen didn't say "No signal" but remained black.

Getting offline and back online didn't solve the problem.

Neither did restarting the show on the WO producer, nor restarting the WO producer itself.

I've had to restart the WO player.

 

I made some tests after the show and found a quickest solution :

-Taking control of the display computer with Ctrl-Shift-A

-Closing the remote manager window

-Getting back online

 

Is it the best solution?

 

Next time I will use mechanically secured DVI connectors!

 

Thanks for you help

Jean-Luc

 

 

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Hello,

I've had a minidisplayport accidental disconnection on my display computer during a show. Maybe a bad conctact.

The consequence is that all my screens became black. Not only the one who was disconnected and it took time to understand what was occuring since my controller seemed to work fine, my screen didn't say "No signal" but remained black.

Getting offline and back online didn't solve the problem.

Neither did restarting the show on the WO producer, nor restarting the WO producer itself.

I've had to restart the WO player.

 

This normal, but unfortunate behaviour, when accidental disconnection occurs.

Windows then re-arranges the desktop into fewer outputs and WATCHOUT Display might crash or stop.

What was needed, I think, was a re-start of the Display software or a total re-start of the PC, as you did.

 

 

I made some tests after the show and found a quickest solution :

-Taking control of the display computer with Ctrl-Shift-A

-Closing the remote manager window

-Getting back online

 

Is it the best solution?

 

This works, if WATCHOUT haven't locked up completely.

As will the new "Relaunch" command in 5.5.

- Manage Display computer (Ctrl-Shift-A)/File/Re-launch

 

 

Next time I will use mechanically secured DVI connectors!

 

Secure the MiniDisplayPort adapters is crucial. DisplayPort connections is locked, on the other hand.

On more than two outputs from a card, MiniDisplayPort/DisplayPort to DVI adapters is un-avoidable.

EDID-managers like DVI Parrot, is strongly recommended on all Multi-output systems, but would not help in this particular scenario.

 

 

/jonas 

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