fattoni Posted December 28, 2015 Report Share Posted December 28, 2015 Hi All : Even when begin a new project in 5.5.1, 6.0 or 6.0.2, I start by adding a new 1920x1080 2D display. It appears on stage. I then double-click it to change its settings, the UI crashes whenever I close this setting widnow. Please help, Thanks a lot in advance, Anthony 0 Quote Link to comment Share on other sites More sharing options...
TomT Posted December 28, 2015 Report Share Posted December 28, 2015 Did you checked it on different pc ? 0 Quote Link to comment Share on other sites More sharing options...
Thomas Leong Posted December 29, 2015 Report Share Posted December 29, 2015 May be your production pc's graphics card and/or driver since it has to do with display settings. Whatever it is, your production pc needs troubleshooting/tuning/tweaking. Stat with the recommended Tweaking List here - http://forum.dataton.com/topic/1886-watchout-technical-notes-2015/ 0 Quote Link to comment Share on other sites More sharing options...
fattoni Posted December 30, 2015 Author Report Share Posted December 30, 2015 Yes I try on a different pc but same situation, Thanks TomT Anthony 0 Quote Link to comment Share on other sites More sharing options...
fattoni Posted December 30, 2015 Author Report Share Posted December 30, 2015 Dear All : When the WO UI crash, Windows 7 OS had these information about the crash : Problem signature: Problem Event Name: APPCRASH Application Name: WATCHMAKER.exe Application Version: 6.0.2.0 Application Timestamp: 56716d67 Fault Module Name: gdiplus.dll Fault Module Version: 6.1.7601.19061 Fault Module Timestamp: 56423780 Exception Code: c0000005 Exception Offset: 000b0773 OS Version: 6.1.7601.2.1.0.256.48 Locale ID: 1033 Additional Information 1: 0a9e Additional Information 2: 0a9e372d3b4ad19135b953a78882e789 Additional Information 3: 0a9e Additional Information 4: 0a9e372d3b4ad19135b953a78882e789 0 Quote Link to comment Share on other sites More sharing options...
Mike Fahl Posted December 30, 2015 Report Share Posted December 30, 2015 According to the log, the crash is an "access violation" in the GDIPLUS Windows module, and not in WATCHOUT itself. Since this is not a general problem in WATCHOUT (i.e., you don't seem to be doing anything out of the ordinary from what I can tell), my guess is there's something wrong with the display driver configuration on the computer, and how it interacts with windows' GDIPLUS API. You're stating the crash happens not when you open the Display Settings dialog box, but when you close it. Correct? Do you add the display using one of the presets on the menu, thus making it appear in the Stage window immediately. Or do you chose the "Other..." menu item, which displays the settings dialog box right away (i.e., before the display rectangle shows up in the Stage window)? Mike 0 Quote Link to comment Share on other sites More sharing options...
fattoni Posted January 1, 2016 Author Report Share Posted January 1, 2016 Dear Mike : Yes I add the display by selecting one of those presets and double-click the just added display from the "Stage" window to adjust its settings. UI crashed when I close this settings window. I also noticed this settings window do not have a OK button nor a CANCEL button at its bottom, is this correct? I enlarged this window by dragging it bigger but still no sign of those two buttons. I also tried by the "Other..." menu item and put in all the necessary settings. I am currently do things this way. If I double-click such display and close its pop-up settings window, UI will crash too. Anthony 0 Quote Link to comment Share on other sites More sharing options...
Mike Fahl Posted January 2, 2016 Report Share Posted January 2, 2016 If I double-click such display and close its pop-up settings window, UI will crash too. That's definitely not normal. As I have not encountered this myself. nor heard of anyone else, I have to suspect something's "different" with your computer. Since the error points at Windows' GDIPLUS subsystem, my best guess is something graphics or driver related. I also noticed this settings window do not have a OK button nor a CANCEL button at its bottom, is this correct? Yes, that's normal. The display settings dialog is now "modeless", meaning you can leave it open on screen whiule you continue working in other windows. This makes it easier to work with multiple display dialogs simultaneously (such as when tweaking geometry correction), and also allows it to be used as a "pre-viz camera" off to the side. Since it's now "just a window", it doesn't need the OK/Cancel buttons any more. Mike 0 Quote Link to comment Share on other sites More sharing options...
maroof Posted January 4, 2016 Report Share Posted January 4, 2016 it is happening because your are windows 7 and watchout 6, for me the solution is run watchout 6 in windows 8.1 or run on windows 7 with lower the resolution, hope your problem will solved with this... 0 Quote Link to comment Share on other sites More sharing options...
Moderator jfk Posted January 4, 2016 Moderator Report Share Posted January 4, 2016 it is happening because your are windows 7 and watchout 6, for me the solution is run watchout 6 in windows 8.1 or run on windows 7 with lower the resolution, hope your problem will solved with this... That is simply not true. All WATCHPAX and WATCHMAX are Windows 7, and I assure you they run all WATCHOUT 6 variants. With regular' PCs, there are numerous successful systems running Windows 7 and WATCHOUT 6. More likely newer drivers optimized for Win 8 at the expense of Win 7 proper function. You may have to investigate using older drivers with some hardware as a result. 0 Quote Link to comment Share on other sites More sharing options...
Thomas Leong Posted January 4, 2016 Report Share Posted January 4, 2016 Without more details/specs from fattoni, we can only guess at the cause. I have WO5 and 6 Production on an old laptop with Celeron 1.2Ghz and Intel GMA-4500 on-board graphics card, laptop with Win 10 64-bit, desktops with Pentium 4 cpu with Win 7 32-bit, i7 4770K/4790K/5920K with Win 7 64-bit, and none of them have exhibited fattoni's problem. One small problem I've had with my Win 10 laptop was not due to Win 10, but to the bloatware that the laptop's manufacturer installs on purchase. Every time I went 'offline' (Ctrl-L) from an online state, it made me wait 3 mins. Any action during the wait would show 'Watchout not responding' in the window title or crash Watchout Production. Solved with un-install of those bloatware. So, perhaps fattoni is using a laptop with bloatware too? Another problem I've had (posted in another post) was wmv files being imported into Watchout's Media window as audio only, not video. Cause was not enabling the 'do not notify when a device is plugged into any of the audio input ports' under the Audio device's properties - mentioned in the Tweak list. So has fattoni tweaked his pc to the tweak list? 0 Quote Link to comment Share on other sites More sharing options...
fattoni Posted February 16, 2016 Author Report Share Posted February 16, 2016 Hi Everyone : The crash was happened on my Late 2013 13" MacBook Pro with Intel Iris running Windows 7 SP1 64bit Home Premium Bootcamp. Finally, I deleted the bootcamp partition and reinstall to a new clean Windows 7 OS with minimum software installed as needed. With both Watchout v5.5.1, v6.0 & v6.0.2, the above mentioned crash never show again. I would say I bypassed the problem with work around instead of finding out what went wrong and fix. I love to dig deeper but unfortunately I really need this notebook to do WO production work. Last but not least, thanks a lot for all your helping hands, Thanks again Anthony 0 Quote Link to comment Share on other sites More sharing options...
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