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Capture Card Giving Errors on Production Computer


trnhnnh
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SOS

We are using an external capture card Avermedia live gamer portable 2 to screen capture a PowerPoint presentation from a separate laptop and then feeding that in as a live video source on Watchout.

I am able to see the screen capture on the Display computer in the application that is required by the software. As a test, I can also see it as a source in OBS. I added the capture card under "Video In" through Ctrl-W on the display computer. I then went to my production computer and added a Live Video Media using the settings attached. 

Every time I go online, and go to the capture card on the timeline, the Display computer immediately disconnects and I get a "Network Error."

The output is 1080p@60fps. When I had chosen 1080p and 60Hz, I was getting a rendering error. When I choose 29.97Hz or 30Hz, I lose connection. I'm not sure what is going wrong...

The display computer is running Windows 10 Pro version 20H2. My production laptop is Windows 11 Education 21H2. I had also tested it with a production laptop that was Windows 10 Pro 21H1. Could the issue be the different Windows versions??

If anyone has any answers or insight, I would much appreciate it!

 

Screenshot 2022-08-20 141145.png

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  • 3 weeks later...
On 8/20/2022 at 2:18 PM, trnhnnh said:

… I am able to see the screen capture on the Display computer in the application that is required by the software. As a test, I can also see it as a source in OBS. …

In most cases, the application supplied by the hardware vendor uses a proprietary driver. WATCHOUT requires a generic driver as defined by Microsoft Windows Driver Model (WDM). ie two different drivers may be at play. So the manufacturer’s utility confirms physical connection, it does not confirm the WDM function required by WATCHOUT.

When you go to the “Video In” menu in watchpoint, what choices do you see?

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