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Based on the limited information provided, most likely cause is multiple NICs in the troublesome watchmaker station (production pc). To check, disable all NICs except the NIC used for WATCHOUT (wifi is the most common “other NIC”). If that returns normal function, you will need to make the WATCHOUT NIC first in Windows NIC priority, then you may re-enable the other NICs.

An even faster test is to manually jump the timeline to a new position. playing to a new position will not work, you must click on a new position to jump the timeline to a place where media appears on the stage preview for the display in question. If the frozen image appears on the display after a jump, then multiple NICs are the issue and Windows NIC priority must be corrected to eliminate the issue. This test will not restore normal function, it will simply help identify the probable cause.

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