dannysu Posted October 8, 2014 Report Share Posted October 8, 2014 HI, good day!I got issue for WATCHOUT 5.5.1 display computers not loading all proxy media files from Watchout control computer automatically All the computers working well and connecting as well , all the show's name is the same , but display computers only load couple few media (all the medial is .m2v) or none . It's strange to me because I never have this issue before hopefully I could get some solutions There are solutions I tried : - Re install WATCHOUT program in WATCHOUT production computer and display computers (Doesn't work) -To test by create a new show , I found it transfer well only when I put 9 layers to program 9 displays , but when I use proxy media to program it show me "Operating System Error " -Renaming the medias and display computers (doesn't work)-Deleting hidden files that were in the proxy folder (didn't help) (That were there from a mac computer transfer) Seems proxy media transfer system has some issue Do you have suggestions as to how to fix this? Thanks and regards Danny 0 Quote Link to comment Share on other sites More sharing options...
Jonas Dannert Posted October 8, 2014 Report Share Posted October 8, 2014 I would start with deleting the Shows folder on all Display computers, to trigger a complete new download. /jonas 0 Quote Link to comment Share on other sites More sharing options...
PierreLucB Posted October 9, 2014 Report Share Posted October 9, 2014 Thank you Jonas, We will give it a try next time we have the chance and get back to you on this. 0 Quote Link to comment Share on other sites More sharing options...
Jonas Dannert Posted October 9, 2014 Report Share Posted October 9, 2014 As I answered in support@dataton.com: Danny, I think you're missing the part of P140 in the WATCHOUT 5.2 Users Guide: Pre-split This option applies to video media only. Check this if you have pre-split a large movie, as described on page 42. In this case, the resulting files must be placed in a folder specified in the File/Folder field. This folder must contain one file per display intersecting the movie, each file named after its target display. For example, assume you have a large video called “LargeMovie.mpg” that intersects two displays named “Display 1” and “Display 2”. You would then pre-split the video into two files. Name those files “Display 1.mpg” and “Display 2.mpg” and put them in a folder named “LargeMovie”. Finally, specify that folder in the File/Folder field of the video proxy. IMPORTANT: Always append the proper file extension to the name of either the video files or the folder containing the pre-split files. This is needed to ensure that the correct video playback mechanism is used. By default, Windows may not display filename extensions. To show file extensions, choose “Folder Options” on the Tools menu in Windows Explorer, click the View tab, and uncheck “Hide extensions for known file types”. Preview Allows you to choose a scaled down version of a large pre-split video for preview purposes. If not specified, the thumbnail image will be shown instead in the Stage window preview. ie for the Video Proxy to work properly, your pre-splitted video files 1-9, needs to be put into a folder, and be named EXACTLY as each intended Display. Best Regards,Dataton Support/jonas 0 Quote Link to comment Share on other sites More sharing options...
Mike Fahl Posted October 10, 2014 Report Share Posted October 10, 2014 What Jonas says above applies only if you're indeed dealing wth a pre-split video. There are other use cases for proxy media, which do not require using a folder of multiple files, but proxying a single media file only, which sounds more like what the OP is talking about. Mike 0 Quote Link to comment Share on other sites More sharing options...
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