jkarpoff Posted March 4, 2015 Report Share Posted March 4, 2015 System description:Windows 7 Pro 64-bitIntel i7 -6 core16GB DDR4 RAMW7100 FireProS400 FirePro sync cardRunning Dataton WATCHOUT 5 video display control software, most recent version. Completed the tweak list for Windows 7. I have six display machines built to this spec, all exactly identical, including identical OS image.The show system is two production machines (different build spec than display machines, including no sync cards) and six identifal display machines. It is configured as a primary system of 1 production and 3 displays and an identical back up production and 3 displays. We are using all 4 display heads in the first two display machines and only 3 heads in the third machine. The system uses 8 display heads to send to the video wall and the other three to send to the projectors. The show requires full redundancy as much of the show's scenery is being done with the video system.Problem description:When using only three heads per card, at 1024x768, everything works fine.When the fourth head, at the same resolution, is activated, all the displays re-order themselves, randomly.In addition, when the fourth head is active, it isn't possible to sync any of the heads on the card.Disabling the fourth head, restores the ability to sync the other three heads. Due to space concerns, we'd really like to use all 4 heads on each card. I've read through the slightly dated ATI Application Note for "Configuring and Running a Large Video Wall" and found nothing that helps: http://www.amd.com/Documents/Configuring_and_Running_Large_Video_Wall_using_ATI_FirePros_v1-2.pdf ATI's support phone number in the S400's documentation has been disconnected. Any suggestions on what we're missing would be appreciated. Thanks, --Josh Karpoff 0 Quote Link to comment Share on other sites More sharing options...
Leonard Posted March 5, 2015 Report Share Posted March 5, 2015 You may lock up all of outputs of W7100 by managing EDID function under Fire pro Catalyst. The signal should not be jump or re-order afterward. S400 is very sensitive on the outputs EDID, please make sure the forth on is same with the others or simulate all EDID by the first output and clone it. Otherwise, they could not be synced. Leonard 0 Quote Link to comment Share on other sites More sharing options...
Moderator Morgan Wong Posted March 5, 2015 Moderator Report Share Posted March 5, 2015 one question: what is the connection between Display PC to Video wall / Projectors? optic fiber? or DVI cable? any processor between Video wall? or just Sending card? i had this problem before if the EDID information is not correct(or not complete due to the manufacturer problem) . sometimes the order of the output is 1,2,3,4 after reboot, sometimes is 2,3,1,4, it change randomly. because the OS doesn't recognize and remember the device. make sure your device have correct EDID information. M 0 Quote Link to comment Share on other sites More sharing options...
jkarpoff Posted March 9, 2015 Author Report Share Posted March 9, 2015 The problem turned out to be using the passive DisplayPort to DVI adapters that came with the the W7100 card.Once we substituted active DisplayPort to DVI adapters the issues were easily resolved. Thanks everyone for your help. --Josh Karpoff 0 Quote Link to comment Share on other sites More sharing options...
reod Posted November 3, 2015 Report Share Posted November 3, 2015 I learned that using differing DisplayPort adapters cause the S400 card to not recognize other displays as viable clients/servers. Changing all DisplayPort adapters to be identical solved this for me too! FYI. 0 Quote Link to comment Share on other sites More sharing options...
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