viktorm Posted April 8, 2017 Report Share Posted April 8, 2017 Hi everyone, I have a issue with watchmax server, sometimes is losing (dropping) signal from output 4 to a projector, usually that is happening when the show is started. When the show is paused it's happening, but not very often. I tried to swap output 4 with output 3, but it's dropping again on the projector 3, so that means that the issue is coming from the output 4 from a graphic card. From the graphic card, displayport is connected to DVI passive adapter, from DVI passive adapter to a Lightware by DVI again and from Lightware to projector by LAN. EDID settings are checked. Outputs are elumated.Can someone help me?Thanks. 0 Quote Link to comment Share on other sites More sharing options...
Moderator jfk Posted April 8, 2017 Moderator Report Share Posted April 8, 2017 What resolution and refresh rate are your outputs running? Passive adaptors are best avoided. The AMD FirePro card in WATCHMAX only partially supports passive adaptors, more than two risks encountering issues. i.e. All output connections, not just the one giving you trouble, may contribute to the issue. Be sure your Lightware parts are self powered - do not draw power from the graphics card outputs. Yours probably are, I mention it for the benefit of others. 0 Quote Link to comment Share on other sites More sharing options...
viktorm Posted April 8, 2017 Author Report Share Posted April 8, 2017 What resolution and refresh rate are your outputs running? Passive adaptors are best avoided. The AMD FirePro card in WATCHMAX only partially supports passive adaptors, more than two risks encountering issues. i.e. All output connections, not just the one giving you trouble, may contribute to the issue. Be sure your Lightware parts are self powered - do not draw power from the graphics card outputs. Yours probably are, I mention it for the benefit of others. We used Extron before, also with passive adapters, the only difference was connection to a Extron. We were using Displayport to DVI, DVI to HDMI to Extron. After fixing the issue with EDID extron worked good. I don't know what frame rate we are using. How to check? Resolution is 1920 x 1200. Thanks. 0 Quote Link to comment Share on other sites More sharing options...
Adela Kriland Posted April 8, 2017 Report Share Posted April 8, 2017 Try an active adaptor 0 Quote Link to comment Share on other sites More sharing options...
Adela Kriland Posted April 8, 2017 Report Share Posted April 8, 2017 Try an active adaptor 0 Quote Link to comment Share on other sites More sharing options...
viktorm Posted April 9, 2017 Author Report Share Posted April 9, 2017 Is it better solution to put cable (6 feet) directly DP to DVI to a Lightware, and if it is possible some suggested brand, type? Thanks. 0 Quote Link to comment Share on other sites More sharing options...
cowboyclint Posted April 10, 2017 Report Share Posted April 10, 2017 Use active adapters. Like this: https://www.newegg.com/Product/Product.aspx?Item=N82E16812200949 Your problem most likely lies in your passive adapters. Fix this first, then see if your problem persists. 0 Quote Link to comment Share on other sites More sharing options...
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