diskin Posted July 5, 2023 Report Share Posted July 5, 2023 Hello, I have a problem with one of my client's Watchout systems. The system works with the 5.5.2 version and Win 7 64-bit. Whenever I try to update the project with the audio file, the display app crashes with an error message on the produce software (please picture and log file from the display app attached). The old project with audio files in the display computer worked well. New Text Document (2).txt 0 Quote Link to comment Share on other sites More sharing options...
wiesemann Posted July 8, 2023 Report Share Posted July 8, 2023 Hi, did you try updating without the wav file? I‘d try to isolate the problem testing each step. using no audio, different format (16 bit, 24 bit, mp3), move the audio away from that display, change framerates, resolutions.. 0 Quote Link to comment Share on other sites More sharing options...
diskin Posted July 12, 2023 Author Report Share Posted July 12, 2023 Hello, It's worked without a wave file. I didn't try other audio formats. When I moved the audio away from the display, I don't have an error, but the sound doesn't work. Interestingly, the old project (without updating) with the same audio file worked well. 0 Quote Link to comment Share on other sites More sharing options...
Moderator jfk Posted July 12, 2023 Moderator Report Share Posted July 12, 2023 I would be curious to know if that file plays ok without WATCHOUT running on the display computer that is crashing (quit wo and open in Windows Media Player) 0 Quote Link to comment Share on other sites More sharing options...
diskin Posted July 12, 2023 Author Report Share Posted July 12, 2023 Yes, it's worked well. As I wrote earlier, the same files work in an old project in the same PC 0 Quote Link to comment Share on other sites More sharing options...
Moderator jfk Posted July 12, 2023 Moderator Report Share Posted July 12, 2023 10 minutes ago, diskin said: Yes, it's worked well. As I wrote earlier, the same files work in an old project in the same PC Ok, I read that as it used to work. Did not realise you were saying the old project works today with the “same” file. I use the quotes because each show has its own unique copy of the file on the display server. Note, the old project still has an old copy of the file, it would have no need to replace it. So you did not actually try the copy that is failing on WMP in watchpoint’s PC? 0 Quote Link to comment Share on other sites More sharing options...
diskin Posted July 12, 2023 Author Report Share Posted July 12, 2023 No, I didn't try. 0 Quote Link to comment Share on other sites More sharing options...
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