stevehj Posted August 13, 2011 Report Share Posted August 13, 2011 I had a successful upgrade to 5.0 on all my computers. But, when I try to open previous shows (4.0+), it gets about half way to caching the show and then says the program must shut down. Any ideas? Windows 7.0 (up to date SP1+) 8.0 GB RAM Appreciate any help. 0 Quote Link to comment Share on other sites More sharing options...
Moderator jfk Posted August 14, 2011 Moderator Report Share Posted August 14, 2011 I had a successful upgrade to 5.0 on all my computers. But, when I try to open previous shows (4.0+), it gets about half way to caching the show and then says the program must shut down. Any ideas? Windows 7.0 (up to date SP1+) 8.0 GB RAM Appreciate any help. It is possible that audio files in your v4 show are the cause of the load error in v5.Seems v5's new audio waveform display in the cue can cause this, for whatever reason WO fails rendering the waveform image and the lock-on-load results. Try removing the audio cues in v4 or move the audio files from their correct location so WO 5 fails to find them. This should get the v4 show open in v5. Once it is opened in v5, bring the audio cue(s) back and it will still fault, but not fatally, WO will then bring the audio into the show without the waveform display. If need be, use an audio proxy to get around the waveform render error. 0 Quote Link to comment Share on other sites More sharing options...
Jonas Dannert Posted August 14, 2011 Report Share Posted August 14, 2011 Are all tweaks for WATCHOUT under Windows 7 applied? Since you are using 8 GB of RAM, I suspect you are using 64-bit. Your problem then is that Windows Media Features/Windows Media Center should be turned off! Otherwise it will interfere with normal WO playback. Please see the sticky note in the forum for the guidelines on tweaking. 0 Quote Link to comment Share on other sites More sharing options...
scott britt Posted August 15, 2011 Report Share Posted August 15, 2011 There seems to be many new issues with WO 5 and audio files...I couldn't convert my V. 4.3 shows until I removed my WAV file soundtrack...it appears WO 5 is picky about the exact WAV file codec used...I finally got it to open with Windows WAV file, but it errors when trying to display the WAV form... Seems like the feature could use an OFF button...I am told it is because I am using a 35 minute WAV file... When are we going to see an incremental update to 5.0?? 0 Quote Link to comment Share on other sites More sharing options...
stevehj Posted August 15, 2011 Author Report Share Posted August 15, 2011 Jim - I'll try this. However, its not crashing after the caching of all files, but DURING the caching of the previous versions shows. It's when the progress dialog box is up of the caching process. So does your note still apply? Windows 7.0 (up to date SP1+) 8.0 GB RAM Appreciate any help.It is possible that audio files in your v4 show are the cause of the load error in v5.Seems v5's new audio waveform display in the cue can cause this, for whatever reason WO fails rendering the waveform image and the lock-on-load results. Try removing the audio cues in v4 or move the audio files from their correct location so WO 5 fails to find them. This should get the v4 show open in v5. Once it is opened in v5, bring the audio cue(s) back and it will still fault, but not fatally, WO will then bring the audio into the show without the waveform display. If need be, use an audio proxy to get around the waveform render error. 0 Quote Link to comment Share on other sites More sharing options...
stevehj Posted August 16, 2011 Author Report Share Posted August 16, 2011 Okay, I have moved all the audio files, but when I open a 4.0 show in 5.0 it continues to crash WO. It goes a little longer into the caching progress bar, but still crashes. The computer is up to date, uses W7 with an i7 chip. It's a 32-bit operating system. Any ideas anyone? I MUST be able to open this show somehow. Surely you didn't create a program that requires a 4.5 software and another key to open our previous shows. This must be pilot error of some sort. Any help would be appreciated. Thanks all. 0 Quote Link to comment Share on other sites More sharing options...
stevehj Posted August 16, 2011 Author Report Share Posted August 16, 2011 An additional note: I tried opening a 4.0 show again in 5.0, but this time, I received the following error for the first time: "could not allocate thread local data" Any ideas? 0 Quote Link to comment Share on other sites More sharing options...
Jonas Dannert Posted August 17, 2011 Report Share Posted August 17, 2011 Ok, this is then a support issue. File this at support@dataton.com, not on the forum. Since we have been running a lot of old version 4 shows, with .wav-files, withouth ANY of these issues, you describe, you have to supply us with a show where these issues can be reproduceable. Also, all specs on your computer setup, if tweaked or not, is essential in order to try to help you. 0 Quote Link to comment Share on other sites More sharing options...
stevehj Posted August 17, 2011 Author Report Share Posted August 17, 2011 I will contact you using that email. There have been some further developments. Thanks. 0 Quote Link to comment Share on other sites More sharing options...
stevehj Posted August 23, 2011 Author Report Share Posted August 23, 2011 Any news on the 4.5 software release date? Last I heard it was going to be last weekend. Any new date in the near future? Thanks, appreciate the efforts. 0 Quote Link to comment Share on other sites More sharing options...
diezweiundvierzig Posted September 5, 2011 Report Share Posted September 5, 2011 Hi there, I've got the same problem with an 2hr timecode Mono wav-file (PCM S16 LE (araw)) @44,1kHz with 16bit. It crashes always with the TC in it. On 4.5 not... 0 Quote Link to comment Share on other sites More sharing options...
Member Rogier Tuinte Posted September 5, 2011 Member Report Share Posted September 5, 2011 Same problem with long audio files. As a work around you can re-encode the sound files as: WAVE format IEEE Float 32bit float Little Endian Maybe this helps. Rogier 0 Quote Link to comment Share on other sites More sharing options...
diezweiundvierzig Posted September 5, 2011 Report Share Posted September 5, 2011 Thanks for the quick reply. But: what would be the best software for doing this? I tried with SoundConverter (Mac) but it failed... 0 Quote Link to comment Share on other sites More sharing options...
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