no image from display Media files not displaying

[ElYugo]

Hello guys, I am relatively new to watchout, I have joined a new employer who had someone who was going to teach me how to use it, but subsequently left before I stared hence why I am here.

We have a project file which all of a sudden came out with a myriad of errors displaying missing files. I have rectified those problems and solved the Crestron commands. However, now although the media is displaying on the stage, no media is present on the screens. I cant single handedly resolve this myself as I am attempting to resolve this issue remotely with some american counterparts.

Previously, we had the ill fated white question marks pop up, but now all the screens are black, (After the media was put in). 

 

What am I doing wrong?

 

Kind Regards,

 

Dean

[jfk]

Best guess from what is described is multiple NICs in the production computer. WATCHOUT must use the first NIC in Windows NIC order / priority. If WATCHOUT is not on the first NIC, TCP traffic will still function (media and command transfer), but all timeline transport commands sent via UDP will lost.

[ElYugo]

Hello, Just to confirm, because if I have to explain to our guys abroad, NIC = Network interface card?

These projects were working around a week ago and suddenly stopped. Could the autosave feature have anything to do with the file crapping out?

Thanks!

[jfk]

1 hour ago, ElYugo said:

Hello, Just to confirm, because if I have to explain to our guys abroad, NIC = Network interface card?

That is correct. Ethernet NIC, WiFi NIC, etc. I have even seen FireWire NICs, but not recently.

1 hour ago, ElYugo said:

These projects were working around a week ago and suddenly stopped. Could the autosave feature have anything to do with the file crapping out?

Thanks!

No. Using an autosaved file that is not stored in the same location as the original file will cause all relative file references to break. Move the autosaved file to the correct location to address that. But you are no longer seeing file not found errors. The autosave file would not cause the failure you seem to describe.

[artboy]

if you possible, could you attache some pictures that explain you situation?

[ElYugo]

15 hours ago, jfk said:

No. Using an autosaved file that is not stored in the same location as the original file will cause all relative file references to break. Move the autosaved file to the correct location to address that. But you are no longer seeing file not found errors. The autosave file would not cause the failure you seem to describe.

Holy crap, So upon seeing this and changing the autosave file paths, the shows began to work immediately.

 

7 hours ago, artboy said:

if you possible, could you attache some pictures that explain you situation?

I should have taken some before the fix, to see if I had a permanent solution.

 

 

Thanks you everyone for your help!