kFrogStudio Posted March 2, 2020 Report Share Posted March 2, 2020 Hi We need some help with a WO instalation of a client that has a WO player running 6x 4k@30Hz. We were asked to setup the show but before we were able to do any of that we had a battle just to get WO running on the 6 Outputs. System: OS: Windows 10 Enterprise 2016 LTSB CPU: i7-7820X @ 3.60GHz Ram: 16Gb Graphic Card: WX9100 8Gb Outputs: 6x Mini DisplayPort 1.2 to HDMI 18G with HDR Active Converter Signal: 6x Kit Tx+Rx Extron 330 DP Display: 6x Samsung Videowall 3x3 Step by Step 1º - Setting the right Edid to be emulated on the graphic card. Getting the right combo of EDID emulated on the graphic card was a nightmare. First we were able to setup the system and run the full 6 outputs on windows environment. Since we had limitation on the resolution that the Extron extenders supported we tried to get everything working at 4K @ 30Hz @ 8bits. When we were able to get this working, with image on all 6 videowalls we start running WO and all hell broke loose... As soon as we started launching the Watchpoint.exe we got in trouble... what happen was something that I've never experience with WO before. When we run Watchpoint.exe it would behave as aspected, it would show the logo, do the countdown that we set and then... all went black... and everything crashed... sometimes we would get control after some ctrl+w or ctrl + alt + del, but most of the times we needed to reboot the machine... Since we had this troubles we reverted the configuration to 6x1080p@30Hz and everything worked.. We loaded a show, set a autorun.txt and everything worked as expected. When we reverted to 4k we got the same trouble all over again.. For debug we started adding one screen at a time and some times we were able to configure 5x displays, but the end result was always the same.. WO would crash after the logo and countdown. ALL BLACK on 6 outputs and windows crashed.. After a lot of trial and error and to many reboots we managed to figure it out.. The main cause of the crash was the Edid that was emulated on the graphic card... although everything worked in windows environment and with multiple displays with that edid, the system wouldnt run with all of the 6x outputs... Everything started to work when we introduced a new Edid that was created by us, based on the Samsung Lcd original Edid.... 2º Problem - Error on Autorun show. "No Show Available" Now we have a even more strange problem. Everything is working, the show is setup correctly and loads on start up via a autorun.txt. Coollll .. but when we disconnect the display server from the network (unplug the ethernet cable) the system wont load/run the show from the autorun.txt and would result on the crash of the WO system and present a console with the error on the display... Basically the display configuration of WO is not running as it should without the cat5 cable connected and active on the player... and because of that when the show tries to run it crashs.. If we reboot the server with the cable connect to a active source it all goes as aspected. Does anyone had this problem and know why this strange behavior ? Thank you all Composição 2.mp4 Composição 1.mp4 WATCHDOG_00001.log WATCHPOINT_00001.log Quote Link to comment Share on other sites More sharing options...
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