online fail the show can't uploaded to the display server.

[Essam Ahmed]

i have one display server watchpax4 and  one production laptop with watchout liciense and connected togther within the same subnet, the production pc see the display and the conection is"Ok" asper atcched image.

but when make online the message " From Display "Display_1" of Stage Tier "Base" of StageList of Stage, 2022-06-28 9:27:31 PM
Runtime error; Command: activate; Display Address or Output not found", and

" From Display "Display_1" of Stage Tier "Base" of StageList of Stage, 2022-06-28 9:27:31 PM
Runtime error; Command: gotoTime; No show active"   appear 

if any face the same problem can advise.

thanks...
 

[jfk]

59 minutes ago, Essam Ahmed said:

i have one display server watchpax4 and  one production laptop with watchout liciense and connected togther within the same subnet, the production pc see the display and the conection is"Ok" asper atcched image.

but when make online the message " From Display "Display_1" of Stage Tier "Base" of StageList of Stage, 2022-06-28 9:27:31 PM
Runtime error; Command: activate; Display Address or Output not found", and

" From Display "Display_1" of Stage Tier "Base" of StageList of Stage, 2022-06-28 9:27:31 PM
Runtime error; Command: gotoTime; No show active"   appear 

if any face the same problem can advise.

thanks...
 

The second error is simply a side effect of the first error. The simple ping that the OK indicates is a simple TCP packet getting through. It does not indicate either way if a firewall is partially blocking the more sophisticated communication needed to transfer files and go online.

While you may use an IP address in the computer field, i strongly recommended against it. Especially with WATCHPAX. Use WATCHOUT name for the display server instead. For one thing, using the IP address masks issues that show up in other ways and should be corrected. But the more likely cause is a firewall or some other form of network disruption.

[Essam Ahmed]

thanks @JFK but this server was working normally before  using ip and the same network configuration, but suddenly this happened and this message when i tried to change the media, so i may try with unmanaged switch.

[Morgan Wong]

how many output are you using?

maybe output set to 1?

[Essam Ahmed]

 I use four outputs from the WatchPax4 1~4

[Morgan Wong]

can you see all 4outputs from watchpax?

you should see output number 1,2,3,4 after the ip number(from the watchpax standby screen).

[Essam Ahmed]

i know but i can't upload the show or go online for the display server, i can make remote access and Test connection is Ok, is there amethod to make factory reset for the Display server WatchPax4, i think this may solve the problem.

m.

[jfk]

12 minutes ago, Essam Ahmed said:

… is there amethod to make factory reset for the Display server WatchPax4, i think this may solve the problem …

No, the user factory reset startup option was added with the WATCHPAX 4’s successor, the WATCHPAX 40 (and soon the WATCHPAX 42).

The WATCHPAX 4 (like all WATCHPAX) is a locked OS. It is highly unlikely a factory reset would change anything other than clearing all shows and clearing startup script. But if you wish to return it to Dataton or a Premium Partner, a full factory reset can be done as a service department procedure.