Alem Posted August 8, 2019 Report Share Posted August 8, 2019 Hello, I have received content from client in HAPQ that on the import to Watchout brings up Quicktime Error -8961. Has anyone experienced this in their workflow? Content was converted using AVF batch converter on a Mac. Watchout version 6.4.1. We tried to additionally install HAP component but that didn't help. Content does play fine in Quicktime player and VLC. If we re-encode the content with Quicktime to HAPQ then it works fine in Watchout. Any pointers? 0 Quote Link to comment Share on other sites More sharing options...
Moderator jfk Posted August 8, 2019 Moderator Report Share Posted August 8, 2019 Are you sure the original is not a HAP Q Alpha? (an unsupported codec in WATCHOUT) 0 Quote Link to comment Share on other sites More sharing options...
Mike Fahl Posted August 8, 2019 Report Share Posted August 8, 2019 Here's a complete list of QT error codes: http://mirror.informatimago.com/next/developer.apple.com/documentation/QuickTime/APIREF/SOURCESIV/errorcodes.htm The error you see is "noCodecErr", indicating the file uses a codec that can't be found. Since HAP codecs are built into WATCHOUT, QuickTime isn't needed to play such files. But if your file is using an unsupported odec (or an unsupported flavor, as Jim suggests), WO likely falls back on attempting QT (if available), which then fails with the above error. If you have QT on the machine, you can open the file using the QT app, and it may be able to rell you more about what's in the file. If you know it is some form of HAP, it may likely be the "HAP Q Alpha" flavor, which, as Jim says, isn't supported. Mike 0 Quote Link to comment Share on other sites More sharing options...
Alem Posted August 23, 2019 Author Report Share Posted August 23, 2019 Hi Jim and Mike, I am definitely sure it's not HAP Q Alpha, I've tried it on a different machine and there is no Quicktime errors but the file is different colour space, very odd, something isn't alright with export from AVF. Alem 0 Quote Link to comment Share on other sites More sharing options...
Member matkeane Posted August 25, 2019 Member Report Share Posted August 25, 2019 The 'Format' shows as Mpeg-4, which is a bit surprising to me. I've only ever used HAP encoded Quicktime movies with a .mov extension. Is this Hap video in an MPEG-4 container, or did it accidentally get renamed as an .mp4? Could that be what's confusing Watchout? 0 Quote Link to comment Share on other sites More sharing options...
Alex Ramos Posted August 25, 2019 Report Share Posted August 25, 2019 I'd love to have the original file to try and find the "thing". If not confidential send me the link, I have some free time to kill. 0 Quote Link to comment Share on other sites More sharing options...
Mike Fahl Posted August 28, 2019 Report Share Posted August 28, 2019 MP4 is a subset of MOV, using the same atom-based file structure. So it can be confusing. It's really what's INSIDE the file that matters, not its file extension most of the time. Mike 0 Quote Link to comment Share on other sites More sharing options...
Diego Marchente Posted October 16, 2019 Report Share Posted October 16, 2019 Hi, Have you tried to run it through FFMPEG and see if it fixes some Header or structure that QT doesn't like ??? I often solve many problems by doing so. Diego 0 Quote Link to comment Share on other sites More sharing options...
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