Trypnoiz Posted August 13, 2019 Report Share Posted August 13, 2019 Hello I bought a laptop MSI ge73vr 7re raider i7 with a gtx 1060 and 32GB RAM running win10 pro. Im trying to use watchout production on it since several days. The software looks ok while programming it, but when you play any video only can play the first few frames and then it get stacked but the timeline still running. when you pause the timeline, the preview shows the right frame. i tried a few codecs as h264, hap, mp4, avi. I tried different sizes. when the clip is small like 512x512 it plays correctly. I tried to do some tweaking with the tweaking guide but not all beacuase i want to use it for more purposes. I tried old versions of watchout too. Also when i move a layer it needs a few seconds to respond at the movement when the clip file on the layer is a simple 1080p. This laptop I have used several times with madmapper and resolume using HAP and DXD3 respectively with a big files with any problem. I will appreciate some help on that. I paste bellow the system info of that laptop and a clip showing the problem. Thank you in advance. OS Name Microsoft Windows 10 Pro Version 10.0.17763 Build 17763 Other OS Description Not Available OS Manufacturer Microsoft Corporation System Name DESKTOP-9Q1NHUT System Manufacturer Micro-Star International Co., Ltd. System Model GE73VR 7RE System Type x64-based PC System SKU 17C1.1 Processor Intel(R) Core(TM) i7-7700HQ CPU @ 2.80GHz, 2801 Mhz, 4 Core(s), 8 Logical Processor(s) BIOS Version/Date American Megatrends Inc. E17C1IMS.10B, 05/09/2018 SMBIOS Version 3.0 Embedded Controller Version 255.255 BIOS Mode Legacy BaseBoard Manufacturer Micro-Star International Co., Ltd. BaseBoard Product MS-17C1 BaseBoard Version REV:1.0 Platform Role Mobile Secure Boot State Unsupported PCR7 Configuration Binding Not Possible Windows Directory C:\Windows System Directory C:\Windows\system32 Installed Physical Memory (RAM) 32.0 GB Total Physical Memory 31.9 GB Available Physical Memory 27.2 GB Total Virtual Memory 36.6 GB Available Virtual Memory 29.7 GB Page File Space 4.75 GB Page File C:\pagefile.sys Kernel DMA Protection Off Virtualisation-based security Not enabled Device Encryption Support Reasons for failed automatic device encryption: TPM is not usable, PCR7 binding is not supported, Hardware Security Test Interface failed and the device is not InstantGo, Un-allowed DMA-capable bus/device(s) detected, TPM is not usable Hyper-V - VM Monitor Mode Extensions Yes Hyper-V - Second Level Address Translation Extensions Yes Hyper-V - Virtualisation Enabled in Firmware Yes Hyper-V - Data Execution Protection Yes Name NVIDIA GeForce GTX 1060 Adapter Type GeForce GTX 1060, NVIDIA compatible Adapter Description NVIDIA GeForce GTX 1060 Adapter RAM (1,048,576) bytes Installed Drivers C:\Windows\System32\DriverStore\FileRepository\nvmisi.inf_amd64_7d37a395a97a8a45\nvldumdx.dll,C:\Windows\System32\DriverStore\FileRepository\nvmisi.inf_amd64_7d37a395a97a8a45\nvldumdx.dll,C:\Windows\System32\DriverStore\FileRepository\nvmisi.inf_amd64_7d37a395a97a8a45\nvldumdx.dll,C:\Windows\System32\DriverStore\FileRepository\nvmisi.inf_amd64_7d37a395a97a8a45\nvldumdx.dll Driver Version 26.21.14.3170 IRQ Channel IRQ 4294967284 Name Intel(R) HD Graphics 630 PNP Device ID PCI\VEN_8086&DEV_591B&SUBSYS_11F91462&REV_04\3&11583659&0&10 Adapter Type Intel(R) HD Graphics Family, Intel Corporation compatible Adapter Description Intel(R) HD Graphics 630 Adapter RAM 1.00 GB (1,073,741,824 bytes) Installed Drivers C:\Windows\System32\DriverStore\FileRepository\igdlh64.inf_amd64_b99c0edf4a599f95\igdumdim64.dll,C:\Windows\System32\DriverStore\FileRepository\igdlh64.inf_amd64_b99c0edf4a599f95\igd10iumd64.dll,C:\Windows\System32\DriverStore\FileRepository\igdlh64.inf_amd64_b99c0edf4a599f95\igd10iumd64.dll,C:\Windows\System32\DriverStore\FileRepository\igdlh64.inf_amd64_b99c0edf4a599f95\igd12umd64.dll Driver Version 23.20.16.4849 INF File oem22.inf (iKBLD_w10_DS section) Colour Planes Not Available Colour Table Entries 4294967296 Resolution 1920 x 1080 x 120 hertz Bits/Pixel 32 Memory Address 0xDD000000-0xDDFFFFFF Memory Address 0xB0000000-0xBFFFFFFF I/O Port 0x0000F000-0x0000F03F IRQ Channel IRQ 4294967283 I/O Port 0x000003B0-0x000003BB I/O Port 0x000003C0-0x000003DF Memory Address 0xA0000-0xBFFFF Driver c:\windows\system32\driverstore\filerepository\igdlh64.inf_amd64_b99c0edf4a599f95\igdkmd64.sys (23.20.16.4849, 11.91 MB (12,485,088 bytes), 10/11/2017 12:30) IMG_1607 (1).mp4 Quote Link to comment Share on other sites More sharing options...
Hugo Janzen Posted August 13, 2019 Report Share Posted August 13, 2019 Firewall off ?? Quote Link to comment Share on other sites More sharing options...
RBeddig Posted August 13, 2019 Report Share Posted August 13, 2019 It looks like a network issue. Make sure that you've turned off all network ports except the one which you use for WATCHOUT. Otherwise TCP commands and UDP commands might use different paths and this would look like your description. It is also a good idea to get rid of any bloatware installed on your computer. Those can lead to astonishing effects. Quote Link to comment Share on other sites More sharing options...
Trypnoiz Posted August 13, 2019 Author Report Share Posted August 13, 2019 yes firewall off. But what im doing is just test the producer software with this laptop without a WO DISPLAY connected just testing codecs and functionallities. But like this there is no way to work with. I test also with an alienware without any tweaking process and it works well even with big files and even with compressed stuff, such as mp4. any suggestions? Im using this laptop as a producer to control Coolux servers with any problem (wich is very similar in the way it works to WO6, with a laptop using Lan to control server). Now im moving to another company wich uses WO6 as media server. I like it, but i wonder if i can use my msi laptop to run the shows as a producer. i will appreciate any suggestions Quote Link to comment Share on other sites More sharing options...
Trypnoiz Posted August 13, 2019 Author Report Share Posted August 13, 2019 Thank you RBeddig! Im testing just the producer offline without any display computer. i turned off all network (wifi and lan) just to try. But same issue. Looks like some driver or software is creating some conflict just with WO6. Because all other softwares are working well. Quote Link to comment Share on other sites More sharing options...
RBeddig Posted August 13, 2019 Report Share Posted August 13, 2019 The hardware looks powerful enough and we have a few MSI gaming notebooks with Win 8.1 for WATCHOUT programming. How fast is your disc? Which graphic card is used with WATCHOUT? What falls into my eye from your long spec list is: Why do you have virtualization active? Resolution 1920 x 1080 x 120 hertz Is your display running on 120Hz??? This could indeed be a problem since WATCHOUT would need to render everything in real time to 120Hz. Quote Link to comment Share on other sites More sharing options...
Trypnoiz Posted August 13, 2019 Author Report Share Posted August 13, 2019 Thank you for ur time RBeddig. I have checked the refresh rate. this makes sense. Seems like the builtin screen doesn't admit less than 120hz. I ve udated the intel graphic driver but same issue. Looks like all graphic modes available are at 120hz. I tried to diasble the built in monitor using just nvidia gtx1060 with an external monitor but same issue on WO6. I forced from Nvidia driver to use gtx to run WO6. I will check the info about the builtin screen on msi web to see if there are a limitatioin en 120hz. I will remove bloatware too and see what happens. But I tried with an alienware win10pro withaout any tweaking process and it worked as expected. Quote Link to comment Share on other sites More sharing options...
Miro Posted August 19, 2019 Report Share Posted August 19, 2019 What about the power settings? It is set to maximum performance both in windows and the nvidia settings? Quote Link to comment Share on other sites More sharing options...
Trypnoiz Posted August 19, 2019 Author Report Share Posted August 19, 2019 Thank you for your time Miro! All clips now are working well. The video playback is good. I used an msi app to tune the system overclocking a bit the cpu and v-ram. It solve the video playback problem. But i dont think this is the solution because i used for coolux and resolume with big resolutions and several layers with any problem. I removed the bloatware from win10 too to try to solve the problem. Now the problem comes when i turn on the loop option on a clip and hit play. WO producer get stacked and i have to close from task manager and start the software again. The power settings are set to high performance. Setting the system overclocked solve the playback problem but the software still not good to work. When you try to move a layer with the time line paused, the movement is very slow. i will appreciate any idea. Thank you! Quote Link to comment Share on other sites More sharing options...
Miro Posted August 21, 2019 Report Share Posted August 21, 2019 In some cases the GPU power management is a bit stupid. Some systems clocks down the video memory speed when the GPU load is low. Just playing video doesn't really utilize the GPU much but the video will start stutter if video memory is clocked down. Also the PCIe lane speed can be clocked down as well by the system. This can often be solved by a registry setting like: [HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{4d36e968-e325-11ce-bfc1-08002be10318}\0000] "ForcePcieLinkSpeed"=dword:00000003 This assumes that your nvidia GPU is located at 0000. If the intel GPU is at 0000 and nvidia is at 0001 then just change this value instead: [HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{4d36e968-e325-11ce-bfc1-08002be10318}\0001] "ForcePcieLinkSpeed"=dword:00000003 Also force the system to use the Nvidia GPU for WATCHOUT so it doesn't switch. Last, in the nvidia 3D settings change power management from "Optimal Power" to "Prefer maximum performance". Also setting Threaded Optimization to off might improve playback. Quote Link to comment Share on other sites More sharing options...
asmundboe Posted January 21, 2020 Report Share Posted January 21, 2020 Hello all, Sorry to revive an old topic. I am in the process of finding a new laptop to be our production machine, and I'm interested in an MSI laptop, specifically the MSI GL75 17,3" FHD 120Hz. So I found this topic discussing problems with the MSI. Did OP or anyone else figure out the cause of his problems? Was it that the 120hz display was causing troubles? The specs for the laptop I'm interested in, are as follows:MSI GL75 17,3" FHD 120Hz GeForce GTX1660Ti 6GB, Core i7-9750H, 16GB RAM, Anti-reflex, MSI Matrix Display, 120 Hz, 512 GB SSD - (M.2) PCIe - NVM Express (NVMe) , Windows 10 Home Advanced. Has anyone else had success using MSI GL laptops has production machines? Or would you recommend something else in this price range (max 2000$) Thanks! Quote Link to comment Share on other sites More sharing options...
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