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MSI Video Playback problem (WO6 Production)

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Hello I bought a laptop MSI ge73vr 7re raider  i7 with a gtx 1060 and 32GB RAM running win10 pro. Im trying to use watchout production on it since several days. The software looks ok while programming it, but when you play any video only can play the first few frames and then it get stacked but the timeline still running. when you pause the timeline, the preview shows the right frame. i tried a few codecs as h264, hap, mp4, avi. I tried different sizes. when the clip is small like 512x512 it plays correctly. I tried to do some tweaking with the tweaking guide but not all beacuase i want to use it for more purposes. I tried old versions of watchout too. Also when i move a layer it needs a few seconds to respond at the movement when the clip file on the layer is a simple 1080p. This laptop I have used several times with madmapper and resolume using HAP and DXD3 respectively with a big files with any problem. I will appreciate some help on that. I paste bellow the system info of that laptop and a clip showing the problem. Thank you in advance. 

OS Name    Microsoft Windows 10 Pro
Version    10.0.17763 Build 17763
Other OS Description     Not Available
OS Manufacturer    Microsoft Corporation
System Name    DESKTOP-9Q1NHUT
System Manufacturer    Micro-Star International Co., Ltd.
System Model    GE73VR 7RE
System Type    x64-based PC
System SKU    17C1.1
Processor    Intel(R) Core(TM) i7-7700HQ CPU @ 2.80GHz, 2801 Mhz, 4 Core(s), 8 Logical Processor(s)
BIOS Version/Date    American Megatrends Inc. E17C1IMS.10B, 05/09/2018
SMBIOS Version    3.0
Embedded Controller Version    255.255
BIOS Mode    Legacy
BaseBoard Manufacturer    Micro-Star International Co., Ltd.
BaseBoard Product    MS-17C1
BaseBoard Version    REV:1.0
Platform Role    Mobile
Secure Boot State    Unsupported
PCR7 Configuration    Binding Not Possible
Windows Directory    C:\Windows
System Directory    C:\Windows\system32
Installed Physical Memory (RAM)    32.0 GB
Total Physical Memory    31.9 GB
Available Physical Memory    27.2 GB
Total Virtual Memory    36.6 GB
Available Virtual Memory    29.7 GB
Page File Space    4.75 GB
Page File    C:\pagefile.sys
Kernel DMA Protection    Off
Virtualisation-based security    Not enabled
Device Encryption Support    Reasons for failed automatic device encryption: TPM is not usable, PCR7 binding is not supported, Hardware Security Test Interface failed and the device is not InstantGo, Un-allowed DMA-capable bus/device(s) detected, TPM is not usable
Hyper-V - VM Monitor Mode Extensions    Yes
Hyper-V - Second Level Address Translation Extensions    Yes
Hyper-V - Virtualisation Enabled in Firmware    Yes
Hyper-V - Data Execution Protection    Yes
 

Name    NVIDIA GeForce GTX 1060
Adapter Type    GeForce GTX 1060, NVIDIA compatible
Adapter Description    NVIDIA GeForce GTX 1060
Adapter RAM    (1,048,576) bytes
Installed Drivers    C:\Windows\System32\DriverStore\FileRepository\nvmisi.inf_amd64_7d37a395a97a8a45\nvldumdx.dll,C:\Windows\System32\DriverStore\FileRepository\nvmisi.inf_amd64_7d37a395a97a8a45\nvldumdx.dll,C:\Windows\System32\DriverStore\FileRepository\nvmisi.inf_amd64_7d37a395a97a8a45\nvldumdx.dll,C:\Windows\System32\DriverStore\FileRepository\nvmisi.inf_amd64_7d37a395a97a8a45\nvldumdx.dll
Driver Version    26.21.14.3170
IRQ Channel    IRQ 4294967284
    
Name    Intel(R) HD Graphics 630
PNP Device ID    PCI\VEN_8086&DEV_591B&SUBSYS_11F91462&REV_04\3&11583659&0&10
Adapter Type    Intel(R) HD Graphics Family, Intel Corporation compatible
Adapter Description    Intel(R) HD Graphics 630
Adapter RAM    1.00 GB (1,073,741,824 bytes)
Installed Drivers    C:\Windows\System32\DriverStore\FileRepository\igdlh64.inf_amd64_b99c0edf4a599f95\igdumdim64.dll,C:\Windows\System32\DriverStore\FileRepository\igdlh64.inf_amd64_b99c0edf4a599f95\igd10iumd64.dll,C:\Windows\System32\DriverStore\FileRepository\igdlh64.inf_amd64_b99c0edf4a599f95\igd10iumd64.dll,C:\Windows\System32\DriverStore\FileRepository\igdlh64.inf_amd64_b99c0edf4a599f95\igd12umd64.dll
Driver Version    23.20.16.4849
INF File    oem22.inf (iKBLD_w10_DS section)
Colour Planes    Not Available
Colour Table Entries    4294967296
Resolution    1920 x 1080 x 120 hertz
Bits/Pixel    32
Memory Address    0xDD000000-0xDDFFFFFF
Memory Address    0xB0000000-0xBFFFFFFF
I/O Port    0x0000F000-0x0000F03F
IRQ Channel    IRQ 4294967283
I/O Port    0x000003B0-0x000003BB
I/O Port    0x000003C0-0x000003DF
Memory Address    0xA0000-0xBFFFF
Driver    c:\windows\system32\driverstore\filerepository\igdlh64.inf_amd64_b99c0edf4a599f95\igdkmd64.sys (23.20.16.4849, 11.91 MB (12,485,088 bytes), 10/11/2017 12:30)
 

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It looks like a network issue. Make sure that you've turned off all network ports except the one which you use for WATCHOUT. Otherwise TCP commands and UDP commands might use different paths and this would look like your description.

It is also a good idea to get rid of any bloatware installed on your computer. Those can lead to astonishing effects.

 

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yes firewall off. But what im doing is just test the producer software with this laptop without a WO DISPLAY connected just testing codecs and functionallities. But like this there is no way to work with. I test also with an alienware without any tweaking process and it works well even with big files and even with compressed stuff, such as mp4. any suggestions? Im using this laptop as a producer to control Coolux servers with any problem (wich is very similar in the way it works to WO6, with a laptop using Lan to control server). Now im moving to another company wich uses WO6  as media server. I like it, but i wonder if i can use my msi laptop to run the shows as a producer. i will appreciate any suggestions

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Thank you RBeddigIm testing just the producer offline without any display computer. i turned off all network (wifi and lan) just to try. But same issue. Looks like some driver or software is creating some conflict just with WO6. Because all other softwares are working well.

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The hardware looks powerful enough and we have a few MSI gaming notebooks with Win 8.1 for WATCHOUT programming.

How fast is your disc?

Which graphic card is used with WATCHOUT?

What falls into my eye from your long spec list is:

Why do you have virtualization active?

  • Resolution    1920 x 1080 x 120 hertz

Is your display running on 120Hz???

This could indeed be a problem since WATCHOUT would need to render everything in real time to 120Hz.

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Thank you for ur time RBeddig. I have checked the refresh rate. this makes sense. Seems like the builtin screen doesn't admit less than 120hz. I ve udated the intel graphic driver but same issue. Looks like all graphic modes available are at 120hz. image.png.bc04371d267538f27c13c39ea27236cf.png 

I tried to diasble the built in monitor using just nvidia gtx1060 with an external monitor but same issue on WO6. I forced from Nvidia driver to use gtx to run WO6. I will check the info about the builtin screen on msi web to see if there are a limitatioin en 120hz. I will remove bloatware too and see what happens. But I tried with an alienware win10pro withaout any tweaking process and it worked as expected.

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Thank you for your time Miro! 

All clips now are working well. The video playback is good. I used an msi app to tune the system overclocking a bit the cpu and v-ram. It solve the video playback problem. But i dont think this is the solution because i used for coolux and resolume with big resolutions and several layers with any problem. I removed the bloatware from win10 too to try to solve the problem. 

Now the problem comes when i turn on the loop option on a clip and hit play. WO producer get stacked and i have to close from task manager and start the software again. The power settings are set to high performance. Setting the system overclocked solve the playback problem but the software still not good to work. When you try to move a layer with the time line paused, the movement is very slow.

i will appreciate any idea. Thank you!

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In some cases the GPU power management is a bit stupid. Some systems clocks down the video memory speed when the GPU load is low. Just playing video doesn't really utilize the GPU much but the video will start stutter if video memory is clocked down. Also the PCIe lane speed can be clocked down as well by the system. This can often be solved by a registry setting like:

[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{4d36e968-e325-11ce-bfc1-08002be10318}\0000]
"ForcePcieLinkSpeed"=dword:00000003

This assumes that your nvidia GPU is located at 0000. If the intel GPU is at 0000 and nvidia is at 0001 then just change this value instead:

[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{4d36e968-e325-11ce-bfc1-08002be10318}\0001]
"ForcePcieLinkSpeed"=dword:00000003

Also force the system to use the Nvidia GPU for WATCHOUT so it doesn't switch. Last, in the nvidia 3D settings change power management from "Optimal Power" to "Prefer maximum performance". Also setting Threaded Optimization to off might improve playback.

 

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