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stiegzinator

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  1. stiegzinator

    NDI After Effects

    I was running OS 10.12.6 and Adobe AE 14.2.2. The designer was also running AE 14.2.2 and was on an earlier Mac OS, but I don't remember which one.
  2. stiegzinator

    NDI After Effects

    I solved the issue. I've reinstalled the Newtek NDI Adobe CC plugin several times, but it took another fresh install after I disabled IPv6 on my Mac to get it to work.
  3. stiegzinator

    Problem with connection and projecting content

    I'm curious why Computer name is preferred over IP address. Does it really make a big difference whether you identify the display on computer name or IP address?
  4. stiegzinator

    NDI After Effects

    I have the most recent NDI tools installed on a Mac, including the NDI Adobe Creative Cloud plugin. I have the plugin enabled in After Effects to output video preview. I have the Mac networked together on a Watchout production computer. The problem I'm having is that Watchout is only showing a black screen for the NDI stream from After Effects. I've installed the NDI Studio Monitor on the production computer to test the connection, and it's seeing the After Effects stream just fine. I ran NDI's Scan Converter on the Mac, and both Watchout and the Studio Monitor could pick that up, but Watchout still showed black on the After Effects stream. I've made sure the IPv6 and the firewall is disabled on both computers, and even tried turning off all other networks on the Mac and still got nothing. The frustrating thing is that we've had a designer come in and we were able to get his Mac doing what we wanted, but we couldn't replicate it on my Mac. It's weird that their Mac was fine, but mine wasn't and that the Studio Monitor could pick it up, but Watchout doesn't, but it does using a different NDI stream from the same computer. Does anyone have any ideas that I could try to troubleshoot?
  5. stiegzinator

    Windows 10 Tweaking Guide

    When I talked to my IT department about that, their thoughts was that the group policies were something that you could change as part of your work group and would get carried through to all computers that join that work group, meaning you'd theoretically need to only set it up once for all computers. If you build it once and image it across all of your builds, the group policies would be carried over anyways, so I'm not sure how it would exactly save on build time.
  6. stiegzinator

    MIDI drop

    I'll give it a try, but since we've had the issue with 2 separate display computers, I'm not sure changing which USB port it's coming out of will change anything, but who knows.
  7. stiegzinator

    MIDI drop

    We've been having an intermittent issue in one of our spaces. So far, it hasn't caused any show issues, but it's more of an annoyance for the operators. We're triggering WATCHOUT using MSC from an ETC light board using a MIDI gateway on the lighting network. The MIDI gateway is connected to a MIDIMan MIDISport 2x2 anniversary addition interface that is connected to the production computer. The intermittent problem we're having is that MSC will just stop working. The solution we've found is to power cycle the gateway, close WATCHOUT, unplug and replug the Midiman, and reopen the WATCHOUT show file. We've only ever had to do this at either startup where it doesn't work from the beginning, but we've occasionally had it go out on us during checkout where it worked and then stopped working. Some people think the problem is stemming from the lighting system, but we've simplified the lighting network, updated the boards, tried with both an EOS and an ION, updated the gateway's firmware, and even tried a different gateway, and we've still had the issue. Other people believe that the problem is stemming with video's MIDI interface. On the Watchout side, we've updated software, swapped production computers, and tried a different MIDIman, and still have had the issue. The biggest frustration about the whole thing is that it seems to be tied to that space, since our other space has the exact same setup and has never had an issue. We've been dealing with it for several years, going back to WATCHOUT 5, with our workarounds, but I've finally found some time where I can dive into this problem further, and I'm bashing my head against the wall trying to figure out what's causing the issue. I'm going to swap out our MIDI interface for a Midisport UNO, but I'm wondering if anyone else has had this issue before or have any explanations as to what might be going on.
  8. stiegzinator

    License Key Server Not Found

    Good to know I'm not the only one that thinks that. As an added thing I forgot to mention, remoting into the display computer and going back to full screen was a quick fix that my technician mentioned doing, which to my mind points even more to network issues and not USB. Our next show after we've implemented these fixes is tomorrow, so fingers crossed we don't see it again.
  9. stiegzinator

    License Key Server Not Found

    We're running a show with 3 display computers driving a total of 10 TVs. We've now had a couple instances that in the middle of the show we get 2 errors pop up in the Messages window. One reads License Key Server Not Found and quickly followed with a Display computer: Disappeared. Any advice as to what might be causing those issues? My current thought is that we might have a network error with a potentially loose connection which I am currently changing out. Other people are thinking that the USB key and/or USB port on the computer could be going bad. Would a poor network connection explain the License Key Server dropping out error, or is the most likely culprit really something to do with the license key?
  10. stiegzinator

    Samsung TVs and MDC

    Hello Benoit, Thank you for your reply. This was helpful, and pretty much what I needed. What I found was that the display ID was 0 and it did need a carriage return, so the strings I had were below. Power on: $AA$11$00$01$01$13$0D Power off: $AA$11$00$01$00$12$0D Thank you, everyone, for the assistance.
  11. stiegzinator

    Samsung TVs and MDC

    Thanks for the tip. I'll give it a shot with Telnet and see if tech support can help with that thread. From what I'm finding about the Samsung TVs, the command is an RS232 command over ethernet using, from what I'm led to believe, hexadecimal. If that is all true, then the difficulty is just finding the right syntax and command string, right?
  12. stiegzinator

    Samsung TVs and MDC

    I'm running several Samsung DM55E Digital Signage TVs. I've downloaded Samsung's Multi Display Controller (MDC) and have successfully used that to turn the TVs on/off as well as controlling other functions. The challenge I'm having is trying to translate the commands that the MDC is sending to the TVs into Watchout so we can program those settings into the show. The MDC does have a command window that displays the serial commands that are sent/received, so I theoretically just need to copy and paste those commands into Watchout and they would work, but I've yet to be successful. I have the TVs networked together with the Watchout computers, have tried both TCP and UDP outputs using the same IP Port Number MDC is using. I'm running out of ideas to try to get this to work, so any suggestions would be welcome.
  13. stiegzinator

    Insert/Delete Time

    We have plenty of time at the end of the timeline that it shouldn't need to add time to the timeline. We have 30 minutes of time at the end, and we're seeing issues pile up later when we try to add 30 seconds of time into a cue.
  14. stiegzinator

    Insert/Delete Time

    At least I'm not the only one having these issues. I've been wanting that feature for quite some time and was excited with that new feature, but it seems to be adding more problems than helping with programming.
  15. stiegzinator

    Insert/Delete Time

    We're programing a show in 6.0.1 and we're experiencing some issues with insert/delete time and wasn't sure if we're doing something incorrectly, or if this is a common issue other people are having. When we insert time, content later down in the timeline ends up getting shifted out of sync from each other. As we work on our first pass through the show, it's not super difficult fixing the shifted content, but I'm nervous about using it too much if it causes more problems later in the timeline that I may not catch right away.
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