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Transfer files from production to Watchpax too slow


MacDVD
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Hello I'm going crazy.

i'm using watchout 6.7.2, and a watchpax 4.

The lan is all at 1 Gb/s, the producre laptop is ah HP Pavillion with AMD Ryzen 7 4800H with Radeon Graphics 2.90 GHz , m2 disk, 20 GB Ram, windows 10 64 Bit.
I'm working with 4x4k output, on watchpax.

i am using HAP files and i have to upload about 70GB of files, but it takes about 3 hours or more.
the strange thing is that with another laptop, older than mine and less performing than mine, it takes about 20 minutes.
i tried plugging an ethernet adapter to usb-c on my laptop, but nothing changes.
I see that the transfer does not exceed 100 Mb/s, and I can see on the ethernet graph that there are many times the slow upload at 8/10 Mb/s.
I have already tried all suggestions found on the web, regarding slow transfer on windows, but never solved the problem.
I'm sure the problem is on my laptop, but I haven't found a solution.
I've been using watchout for events and it's very frustrating to finish loading content 5 minutes before the event starts every time.
Is there someone who can help me?

 

 


 

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There is a known issue with slow transfers on WATCHOUT Display servers running Windows 7 (which includes WATCHPAX 4) and WATCHOUT Production running Windows 10 or 11. File transfers are at normal speed when the production server is also running Windows 7. While it is suspected this relates to different default NIC settings between Windows 7 and Windows 10, no one has specifically identified the settings to correct this. I did hear from one user who added an additional NIC to his production server and the issue went away, but again the significant settings of the new NIC were not identified.

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14 minutes ago, jfk said:

There is a known issue with slow transfers on WATCHOUT Display servers running Windows 7 (which includes WATCHPAX 4) and WATCHOUT Production running Windows 10 or 11. File transfers are at normal speed when the production server is also running Windows 7. While it is suspected this relates to different default NIC settings between Windows 7 and Windows 10, no one has specifically identified the settings to correct this. I did hear from one user who added an additional NIC to his production server and the issue went away, but again the significant settings of the new NIC were not identified.

Thx for your quick reply.
But i cannot add to the watchpax media serve a nic, or i've to find an usb3 nic interface... i try to find it.

 

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2 minutes ago, MacDVD said:

Thx for your quick reply.
But i cannot add to the watchpax media serve a nic, or i've to find an usb3 nic interface... i try to find it.

The NIC was added to the production computer, not the WATCHPAX.

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1 hour ago, jfk said:

Difficult to know what NIC setting caused the third party NIC to overcome the issue. Clearly there must have been something different with different vendors defaults.

in my sistuation is very strange, i've two laptop, one is working but is old and less performer, the second one is good performer, with the same nic vendors, but is not working, and also with a new nic adapter, by another vendor, is not working.

crazy situation

 

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  • 2 weeks later...
On 1/15/2023 at 2:03 PM, wiesemann said:

This is why I never bothered to even look at HAP after seeing, that even a short HD film ends up with a ridiculous filesize.

Hello,

the HAP is the highest quality I have used on Whatchout. I've tried different types of codecs, but also MP4 which is lightweight, but I haven't found good quality in association with the best fluency. do you have any suggestions on a good codec to use?

 

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Use a direct USB transfer.

Go on line for WO to create the folders and files names on the display machine, then take the USB drive to the machine and manualy transfer the files.

This works well if only on or two machines are being used.

USB 3.1 is faster than ethernet.

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