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  1. Hi Orf and Rainer, This has been confirmed as a “bug” in WATCHOUT and it will be addressed in a future version of WATCHOUT. Thanks for bringing this to our attention. Best regards, Mikael J. Ena Senior Product Specialist Dataton AB
  2. Hi, The link error is fixed (since last week) and I also unlinked the faulty link in the message from Tim. Thanks for bringing this to our attention and if you find any other links that are broken or wrong please let us know so we can fix it asap. Best regards, /jme
  3. To be able to playback .swf file in the dynamic image server you need to have Flash installed on the computer running the Dynamic Image Server. A good test is to start Internet Explorer on the computer you intend to run the DIS on and manually load the .swf file into the browser. If the file work inside the browser they should also work in the DIS. But as Jonas says you will not get any "high frame rate" movies/animation to work this way. I would guess 10-15fps maximum with low-res .swf files if you have a good computer and a very fast network connection to the display computers. Best regards /jme
  4. Hi, As far as we tested the AMD FirePro W7100 (used in example the WATCHMAX) do not need active adapter to get four outputs. We still recommend for different reasons to use active adapters and also always use the same brand/model of adapters on the same card. Example if you want to use the hardware sync option by using the AMD FirePro S400 Sync Card you must have identical active adapters if you want to use DVI or HDMI signals. Best regards /jme
  5. Hi, No you are wrong. Sending Art-Net from the display cluster master works perfectly fine. All you need to do is go offline with your production computer and re-load the show by sending a load command to the cluster master and when the show runs the cluster master computer will be the new Art-Net transmitter. A note, some Art-Net receiving devices can be confused when they see a new transmitting device and try to merge the data from the old one (production computer) and the new one (cluster master) but it usually helps to restart the receiving devices to clear this confusion. Hope this helps. Best regards /jme
  6. I think the ENTTEC EtherGate MK2 is discontinuedIf but if you only need one DMX Out (or In) the Enttec ODE/ODE-POE works fine with WATCHOUT. /jme
  7. Hi Ivan, With WATCHPAX generation 1 (one output) you must have active adapters, which activate the graphical output even if it the screen/projector connected to it is powered off. With WATCHPAX generation 2 (two outputs) the use of active adapters is optional but then the connected display device must be powered on at start-up time. If not the graphical output will not be activated. I assume you are using WATCHPAX generation 2 so the solution for you is probably to connect active adapters on the WATCHPAX outputs to the screens/projectors. Best regards Dataton support /jme
  8. Hi Guy, This sound strange. The problem might be in the 3d-file you export from Cinema 4D but it is hard to know without looking at the file. Could you please send a email concerning this to support@dataton.com and include the 3d-file and if possible an example show that illustrate the problem. Best regards Dataton support /jme
  9. Hi Jean-Luc, We have made some more investigation in to this matter and can confirm that there is a combination of the translation file (for french) and the code inside the WATCHMAKER program that makes the content of the frame-rate field to revert back to the default 60Hz settings. This only happens if you have started WATCHMAKER with the "-Lang fr" flag set. Can you please confirm that you see this problem on your system ONLY if you use the "-Lang fr" switch and not if you run in standard english mode? Best regards Dataton support /jme
  10. Hi Adam, I would suggest using an HDMI-switch controllable by TCP or UDP and send the control strings from WATCHOUT to synchronize the switching to your show. Best regards Dataton support /jme
  11. Hi Mip, First, when you go online in the WATCHOUT production software the production computer automatically starts to transmitting the Art-Net DMX data. If you go offline in the production software and by a script on one of the display computer load a show and run it that computer becomes the cluster master and starts to send Art-net DMX. This is also the case if an external control system tells the display computer to load and run the show. Second, are you talk about Art-Net subnet or TCP/IP subnet? Art-Net subnet: WATCHOUT uses a more modern decimal representation of the universes 0-255 which translates to hexadecimal 00-FF. Some manufacturers uses a other way to adress the Art-Net universes. If I remember right you have 0-F (0-15 decimal) = 16 Sub-Nets and 0-F (0-15 decimal) = 16 Universes. To translate from the WATCHOUT way of setting the address to the older way simply convert the WATCHOUT universes 0-255 to hexadecimal and use the fist digit as Sub-Net and the second as Universe. Example: WATCHOUT Universe 0 (decimal) -> 00 (hexadecimal) -> Sub-Net=0 / Universe=0 WATCHOUT Universe 10 (decimal) -> 0A (hexadecimal) -> Sub-Net=0 / Universe=A WATCHOUT Universe 65 (decimal) -> 41 (hexadecimal) -> Sub-Net=4 / Universe=1 WATCHOUT Universe 255 (decimal) -> FF (hexadecimal) -> Sub-Net=F / Universe=F TCP/IP Subnet: You must put the NIC (network adapter) in the WATCHOUT computer on the same subnet as the device that sends Art-Net to WATCHOUT or receives Art-Net from WATCHOUT. If you set the IP number and mask on the WATCHOUT computer to (example) you must set the receiving device to the same network subnet (example) Best regards Dataton support /jme
  12. Hi Mip, Do you have two devices simultaneously transmitting Art-Net on the same network on the same universe? If you do it is up to the receiver to handle the multiple received Art-Net feeds. If it does not support merging the two feeds into one and displaying the highest value it will flash between the two received feeds as soon as a new update is sent and always displaying the last value sent. What version of WATCHOUT are you using? Best regards Dataton support /jme
  13. Hi Eddy, I´m not 100% sure what you want to do but have you tried to set the anchor position to the right edge of the media file and the rotate around the Y-axis? Best regards Dataton support /jme
  14. Hi Lawrence, What version of WATCHOUT are you using, what is the brand/model of the strobe and how do you do when you test the control of the strobe from WATCHOUT? I know from experience that even if you use a professional light control desk it is very hard to make a strobe flash only once. There might be that you need to set several DMX channels in a sequence. If the strobe has one channel for intensity and one for rate you might have to set one before the other to get the correct result. More professional strobes often have a "effect" channel where a certain DMX value can mean "Flash Once". Best regards Dataton support /jme
  15. Hi Everybody, Concerning the VNC error message issue: We have reproduced the problem and also recognised why it occurs. It is related to the way you start your WATCHOUT show and we will fix this issue in the next future release of WATCHOUT. But for now there is a simple workaround: If you know that you are going to use the VNC access to the display computers start the WATCHOUT production program first and from the start-up screen load the show you want to run and you will have no problem with the VNC access. You can also load any show from within the WATCHOUT production program with the "File/Open.." or "File/Open Recent.." menus and still use the VNC access. The problem only occurs when you start WATCHOUT by double clicking on the show file (.watch file). Best regards, Dataton support /jme
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